Sales Operations Analyst

Experian Information Solutions, Inc.; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global data and technology company is seeking a Sales Operations Analyst in City of Westminster, England. This role supports sales teams by improving operational efficiency and ensuring data accuracy through CRM optimization and reporting. The ideal candidate should have experience in analytics and operations, proficiency in Salesforce, Power BI, and Tableau, and a drive for continuous improvement. The position offers a hybrid working environment and a competitive compensation package with numerous benefits.

Benefits

Great compensation package

Discretionary bonus plan

Pension and healthcare benefits

25 days annual leave plus bank holidays

Qualifications

• Experience in an analytics or operations role.
• Strong initiative, integrity, and drive for continuous improvement.
• Proficiency in Microsoft Power BI and Tableau.

Responsibilities

• Support daily sales operations, including case management.
• Drive improvements and support training for tool adoption.
• Deliver reports on sales performance and maintain dashboards.

Skills

Analytical thinking

Problem-solving

Data accuracy

CRM optimization

AI tools

Education

Bachelor's degree (preferable)

Tools

Salesforce

Microsoft Power BI

Tableau

Job description

Overview

We're looking for a Sales Operations Analyst to join our UK&I team. This key role supports our commercial teams by improving operational efficiency, ensuring data accuracy, and delivering performance insights. Reporting to the Global Operations & Analytics Manager, you'll help implement global strategies locally, with a focus on CRM optimisation, automation, and data-driven decision-making.

Responsibilities

• Support daily sales operations, including case management, delivery workflows, and CRM troubleshooting.
• Resolve issues quickly to minimise disruption.
• Drive process improvements and support training to enhance tool adoption.
• CRM & Process Excellence
• Maintain accurate data in Salesforce CRM and CPQ systems.
• Support process rollouts with clear documentation and communication.
• Collaborate globally to ensure consistency and best practices.
• Automation & AI Integration
• Identify opportunities to automate tasks and streamline workflows.
• Use AI tools to improve forecasting, lead scoring, and reporting.
• Work with global teams to implement scalable automation solutions.
• Commercial Governance
• Support pricing governance and policy compliance.
• Assist with internal audits and identify areas for training or improvement.
• Analytics & Reporting
• Deliver timely reports on sales performance, forecasting, and pipeline health.
• Maintain dashboards that provide actionable insights.
• Respond to ad‑hoc analysis requests from cross‑functional teams.
• Collaboration
• Partner with Sales, Product, Finance, and Tech teams to support strategic goals.
• Act as a bridge between UK&I and global operations to ensure regional needs are met.

Qualifications

• Bachelor's degree (Preferable but not essential)
• Experience in an analytics or operations role
• Knowledge of Microsoft Power BI & Tableau
• Strong problem‑solving and analytical skills
• Exemplifies initiative, integrity and strives for continuous improvement and learning

Benefits

• Hybrid working – 2 days in the office – London based
• Great compensation package and discretionary bonus plan
• Core benefits include pension, Bupa healthcare, ShareSave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experian is proud to be an Equal Opportunity and Affluent Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.