Sales Membership Manager

Flow Sports Personnel Ltd; Alton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Alton is seeking a Membership Manager to lead a team and drive membership growth. The role focuses on customer service excellence and effective team leadership. Ideal candidates will have background in membership management and a proven track record of motivating teams to success.

Qualifications

• Experience of working within a Membership management or Sales manager or consultant background.
• Ability to liaise with external and internal customers/staff.
• Demonstrated excellent customer service skills and experience.
• Experience motivating and driving a sales team to success.

Responsibilities

• Provide line management to the Membership Advisors.
• Develop a high level of customer service.
• Ensure compliance of administration and systems.

Skills

Experience in Membership management

Excellent communication skills

Customer service skills

Team motivation skills

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Alton.

Responsibilities

• Provide line management to the Membership Advisors, supporting the team to maximise opportunities and achieve KPIs and targets; meet regularly to monitor performance and support the team in line with our spirit values.
• Lead the team with the philosophy that 'everyone's a member', focusing on converting users to members.
• Develop a high level of customer service and ensure excellence at all times; empower the team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Requirements

• The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground.
• You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
• You will be able to demonstrate at interview your excellent customer service skills and experience.
• You will have experience getting the best out of your team and have experience motivating and driving a sales team to success