Sales Manager - Sports Centre

Flow Sports Personnel Ltd; Alton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major leisure operator in the UK is seeking a Membership Manager in Alton to lead a team focused on membership growth and exceptional customer service. Responsibilities include supporting advisors, managing performance against targets, and fostering a high level of product knowledge within the team. Experience in membership or sales management is essential.

Qualifications

• Experience in membership management or sales management.
• Strong communication skills for internal and external interactions.
• Proven customer service experience.

Responsibilities

• Support Membership Advisors in maximizing opportunities.
• Set KPIs and targets for the team.
• Monitor team performance and provide support.

Skills

Membership management experience

Excellent communication skills

Customer service expertise

Team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based in Alton. Leading a busy team you will take an active lead in the growth of membership at their site.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity.
• Work to set KPIs and targets.
• Meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone's a member.'
• Look at how our client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• Experience of working within a Membership management or Sales manager or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate at interview excellent customer service skills and experience.
• Experience getting the best out of your team and motivating and driving a sales team to success.