Sales Executive - Lift Repairs & Partial Modernization

OKB KONE plc; Norwich; On-site; GBP 80,000; Full time

Job summary

A leading lift and escalator firm seeks a Sales Specialist to manage the sales cycle and develop customer relationships in the United Kingdom. This field-based role requires extensive lifts industry experience and a customer-centric mindset to upsell digital solutions effectively. Competitive salary and comprehensive benefits including commission, pension scheme, and more are offered, with a focus on professional development and employee well-being.

Benefits

25 days holiday

8 additional Bank Holidays

Pension Scheme

Development opportunities

Quarterly Commission

Hybrid Working

Dental Insurance

Private Medical Insurance

24/7 GP Support

Qualifications

• Experience in the lifts industry is essential.
• Proven experience in managing customer accounts.
• Desire to understand customer value and embrace innovative thinking.
• Full UK driving license and willingness to travel 3-4 times a week.

Responsibilities

• Manage the full sales cycle and identify new sales leads.
• Develop and maintain customer relationships.
• Upsell digital IoT service solutions.
• Collaborate with the KONE team to improve customer satisfaction.

Skills

Lifts industry experience

Sales and customer relationship management

Systematic solution selling

Interpersonal skills

Customer centric mindset

Effective communication skills

IT skills and CRM knowledge

Target-focused mindset

Tools

CRM (Salesforce)

Job description

This role would particularly suit someone who can understand mechanical technology and how it will interface with an existing building, is digitally aware, and comfortable with communicating complex information / proposals to a wide range of private and public sector stakeholders including Main Contractors, FM’s, industry experts and everyone in-between. This role needs someone who can open doors and create opportunity in the market.

This is a field-based role and will cover Postcodes : IP, NR, CB, LU, MK, PE, part NN. Location on sales area is desirable.

OTE £80K

Key Job Responsibilities

• Ownership of the full sales cycle : Proactive identification and creation of new sales leads and opportunities, tender & order process, lift design process, and handovers to KONE installation and maintenance teams.
• Proactive development of existing and new customer relationships.
• Upselling of KONE digital IoT service solutions.
• Accountability over agreed business objectives, sales budget, and pricing targets in the designated market area.
• Collaboration with the rest of KONE team to improve customer satisfaction.
• Timely and accurate reporting of sales and customer data.
• Conduct customer visits and presentations.

Skills and Experience Required

• Lifts industry experience is essential.
• Proven experience in managing existing and opening new business customer accounts.
• Systematic solution selling approach to selling.
• Customer centric mindset - Desire to understand what creates value to our customers and courage to experiment and embrace innovative thinking.
• Excellent interpersonal and team working skills to gain access and work with the right external and internal networks.
• Previous experience and results in Sales and customer relationship management.
• A target-focused mindset.
• Effective communication skills in English (written and spoken).
• Basic knowledge of contractual and financial terms.
• Good IT skills, CRM (Salesforce).
• Full UK driving licence and willingness to travel 3-4 times a week is desirable.

What KONE can offer

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Quarterly Commission, Car, GymFlexi Membership, Dental Insurance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI),Long Service Awards, Hybrid Working, 24 / 7 GP Support & Wellbeing Access.

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