Sales Executive- Audi

Harwoods Ltd; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned automotive retailer in Southampton seeks a Sales Executive to promote new and used car sales. The role involves managing customer relationships, adhering to sales processes, and ensuring high standards in the showroom. Ideal candidates will possess a valid UK driving licence and experience in the motor industry. This position offers benefits including a company car and pension scheme.

Benefits

Company Car

Referral scheme

Company Pension

Qualifications

• Motor industry experience is preferred.
• Understanding of manufacturer mystery shopping criteria.
• Ability to build and maintain customer relationships.

Responsibilities

• Sell new and used cars while meeting sales targets.
• Manage customer inquiries and follow up effectively.
• Maintain showroom and vehicle information to high standards.
• Prepare and hand over sold vehicles to customers.

Skills

Full UK driving licence

Competency in numeracy

Smart appearance

Job description

Overview

JOB PURPOSE: The role of the Sales Executive is to sell the manufacturer range of new and used car products meeting agreed sales volumes.

Key Responsibilities

• Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
• Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
• Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard. To include the display of manufacturer vehicles.
• Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities.
• Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
• Actively convey the culture of putting customers first by means of TCF at all times.
• Maximise sales opportunities by offering finance solutions to customers, as well as always adhering to the FCA guidelines with regard to portraying financial information and regulated activities.
• Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
• Participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
• Carry out accurate appraisals of all vehicles offered for part exchange.

Skills & Requirements

• Essential
  • Full UK driving licence.
  • Smart appearance.
  • Competency in numeracy, literacy and IT.
• Desirable
  • Relevant product knowledge.
• Experience
  • Motor industry experience.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work
• We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

Benefits

• Company Car
• Referral scheme
• Company Pension