Sales Engineer (Position located in Leeds or London, England)

KnowBe4; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity company is looking for a Sales Engineer to provide pre-sales technical support and guide prospective customers through the adoption of their products. Responsibilities include troubleshooting technical issues, helping create brand awareness, and working closely with sales teams to manage proof-of-concepts. Ideal candidates will have a technical degree, excellent communication skills, and experience with popular office tools. The company offers an exciting work environment and various employee benefits.

Benefits

Company-wide bonuses based on sales targets

Tuition reimbursement

Certification reimbursement

Qualifications

• Demonstrate integrity, accountability, respect, and commitment.
• Exhibit excellent time management and organization skills.
• Ability to work with minimal supervision.

Responsibilities

• Investigate and document technical issues and communicate findings.
• Gather details to define technical issues or customer requirements.
• Create brand awareness for KnowBe4 products.

Skills

Excellent verbal and written communications

Highly organized and result-oriented

Technical troubleshooting and analysis ability

Strong collaborative and teamwork skills

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Education

2-year degree or technical degree

Tools

Web browsers (Chrome, Internet Explorer)

Job description

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we’re not just providing security awareness training – we’re redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in‑person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Sales Engineer is a vital member of the Sales team having primary responsibility for providing pre‑sales technical support to prospective customers for all KnowBe4 products as well as eliminating technical impediments to their purchase and adoption. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. In addition, the Sales Engineers will collaborate directly with other business units such as technical support to address complex technical issues.

Responsibilities

• Investigate and document technical issues and communicate findings to their team, prospects, or clients as required
• Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements, focusing on the SMB space
• Help to create brand awareness for KnowBe4 products within the assigned territory and/or region.
• Establish relationships with partners, prospects and existing clients in support of the Sales teams’ objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate
• Address technical issues that are impeding the closing of sales opportunities.
• Work alongside the Sales team to implement and manage technical proof‑of‑concepts (POCs) for prospective customers

Minimum Qualifications

• 2‑year degree or technical degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Highly organized and result‑oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses – all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.