Sales-Driven Booking & Customer Support Specialist

Red Dot Search; Coventry; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruiting company is seeking a Customer Service & Sales Advisor in Coventry. The role involves handling customer inquiries through calls and live chat, providing impartial advice, and converting leads into bookings. Applicants should have phone-based customer service experience and a friendly demeanor. The package includes a basic salary of £25,396.80 plus commission, birthday leave, and a range of fun workplace benefits, making it an attractive opportunity in a supportive environment.

Benefits

Birthday leave

Agent rates on selected packages

Free tea, coffee, and sweets

Generous workplace pension scheme

Dress-down work environment

Familiarisation visits

Social events and team activities

Free on-site parking

Free gym membership

Paid expenses for fitness challenges

50% discount on certain experiences

Qualifications

• Strong experience in phone-based customer service or sales.
• Availability Monday - Friday and Saturdays as required.

Responsibilities

• Handle incoming calls and assist customers via live chat.
• Offer impartial advice on various options to customers.
• Convert enquiries into bookings and update CRM records.

Skills

Phone-based customer service experience

Excellent customer service skills

Motivated and calm under pressure

Friendly and upbeat personality

Job description

A recruiting company is seeking a Customer Service & Sales Advisor in Coventry. The role involves handling customer inquiries through calls and live chat, providing impartial advice, and converting leads into bookings. Applicants should have phone-based customer service experience and a friendly demeanor. The package includes a basic salary of £25,396.80 plus commission, birthday leave, and a range of fun workplace benefits, making it an attractive opportunity in a supportive environment.