Sales Coordinator, Distributors

Cerebras; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A creative pop culture company in London is seeking a Sales Coordinator to manage customer communications and support the sales team. The ideal candidate will excel in written and verbal communication, have a proactive approach to customer service, and possess strong organizational skills. This role offers a competitive compensation package with full benefits and flexible working options.

Benefits

Competitive compensation package

Full benefits

401(K) plan with matching contributions

Qualifications

• Handle all customers in partnership with sales team members.
• Support communications between the sales team and customers.
• Provide product setup information to customers.
• Manage product images for key customers.
• Participate in product knowledge training.

Responsibilities

• Develop and maintain strong working relationships with customers.
• Ensure high customer service levels to achieve productivity goals.
• Assist with enquiries regarding client products and timelines.
• Attend account sales meetings and conference calls.

Skills

Excellent written and verbal communication skills

Passionate about the customer experience

Working knowledge of Microsoft Office 365 packages

Excellent organisational skills and ability to prioritize

Demonstrates a team player ethic

Fantastic attention to detail

Ability to work with confidential information

Good relationship builder with stakeholders

Driven, pro-active and able to work at pace

Job description

Description

Location: London, Hammersmith

Working pattern: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

Reports to: Business Development Manager, Distributors

Overview

The Sales Coordinator, Distributors, handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.

Responsibilities

• Provide in-depth product setup information and ensure customers have the detail they need on Funko products and categories.
• Manage product images to ensure key customers receive images promptly and correctly.
• Catalogue management.
• Supply test certificates as available/required.
• Develop and maintain strong working relationships with customers, retail partners, peers and other departments.
• Participate in product/brand knowledge training to learn about new and existing product lines.
• Ensure the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
• Assist with enquiries regarding client products and timelines.
• Attend account sales meetings both internally/externally and conference calls where applicable.

What You’ll Bring

• Excellent written and verbal communication skills.
• Passionate about the customer experience.
• Working knowledge of Microsoft Office 365 packages.
• Excellent organisational skills and ability to prioritize.
• Demonstrates a team player ethic.
• Fantastic attention to detail.
• Ability to work with confidential information and remain discreet at all times.
• Good relationship builder with internal and external stakeholders.
• Driven, pro-active and able to work at pace.

Equal Opportunity

Funko is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, gender identity, sexual orientation, national origin, or disability status.

The statements describe the general nature and level of work being performed by this role holder and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

What Funko Offers

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. We offer a creative work environment with people who love pop culture. Funko is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.