Sales Coordinator

Aiimi; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology firm in Milton Keynes is seeking a Sales Coordinator to support the sales team and the Chief Customer Officer. This role focuses on operational support, managing CRM data integrity, and coordinating with channel partners. The candidate should be highly organised and proactive, with proven experience in sales operations or CRM administration. The position also involves multitasking and excellent communication skills. Attractive benefits and flexible working options are provided, ensuring a vibrant work environment.

Benefits

25 days holiday (increasing by a day every 2 years)

Flexible working options

Mental health support

Annual wellbeing allowance

Employee benefits up to 10% of salary

Generous pension contribution

Ongoing professional development opportunities

Qualifications

• Proven experience in sales operations or CRM administration.
• Strong organisational and multitasking skills.
• Excellent interpersonal and communication skills required.

Responsibilities

• Provide day-to-day operational support to the sales team.
• Assist the Chief Customer Officer with scheduling and meetings.
• Administer onboarding and ongoing administration of channel partners.
• Own data integrity within HubSpot, conducting regular audits.
• Collaborate with sales and marketing teams to optimise workflows.

Skills

Sales operations or CRM administration experience

Strong organisational skills

Proficiency in HubSpot or similar CRM platforms

Excellent interpersonal and communication skills

High attention to detail

Experience interacting with potential customers

Job description

Overview

Aiimi is seeking a Sales Coordinator to support the sales team and Chief Customer Officer.

This role requires a highly organised, collaborative, and proactive Sales Coordinator to play a central role in supporting our sales function. This position is responsible for streamlining operational processes, managing CRM data integrity, coordinating with channel partners, and ensuring the sales team is equipped to perform at their best. The ideal candidate will be a natural relationship builder, responsive to evolving business needs, and confident in escalating issues when necessary.

Skills & Experience

• Proven experience in sales operations or CRM administration.
• Strong organisational and multitasking skills, with the ability to manage competing priorities.
• Proficiency in HubSpot or similar CRM platforms.
• Excellent interpersonal and communication skills, with a collaborative mindset.
• High attention to detail and a proactive approach to problem-solving.
• Proven experience interacting with potential customers

Desirable

• Experience working within a sales and marketing team
• Familiarity with lead qualification processes and marketing campaign workflows.
• Comfortable working in a fast-paced, dynamic environment with evolving priorities.

Job Responsibilities

• Provide day-to-day operational support to the sales team, ensuring they have the tools, information, and resources needed to succeed.
• Assist the Chief Customer Officer in managing his diary, including scheduling meetings, travel, and key deadlines.
• Coordinate internal and external meetings, prepare agendas, and ensure timely follow-up on action items.
• Respond to ad hoc requests from the sales team, adapting quickly to shifting priorities and business needs.
• Respond to sales teams’ requests to complete NDAs and book channel partner meetings as appropriate.
• Administer onboarding and ongoing administration of channel partners, ensuring documentation, compliance, and performance tracking are up to date.
• Act as a key point of contact for channel partner administrative queries.
• Own the integrity and accuracy of data within HubSpot, conducting regular audits and updates.
• Support the Chief Customer Officer in developing performance reports for board meetings and sales meetings and business reviews.
• Collaborate with sales and marketing teams to optimise CRM workflows, lead tracking, and reporting.
• Ensure consistent data entry practices and provide training or guidance where needed.
• Where necessary, escalate issues to the Chief Customer Officer to ensure issues are rectified successfully.
• Work closely with the marketing team to review and qualify leads generated from campaigns and digital activity.
• Provide an articulate “elevator pitch” in all interactions with potential customers to ensure people have a clear understanding of the broad range of Aiimi capabilities.
• Speak to potential customers to qualify leads that have come into the department.
• Ensure timely follow-up and assignment of qualified leads to the appropriate Sales Directors, ensuring the scheduling of appropriate pre-sales focus to follow up.
• Track and report on lead conversion metrics, providing insights to improve campaign targeting and effectiveness.
• Identify operational bottlenecks or issues impacting sales performance and escalate appropriately.
• Proactively suggest and implement process improvements to enhance efficiency and data quality.
• Act as a liaison between sales, marketing, and operations to ensure alignment and smooth execution of initiatives.
• 25 Days holiday (excluding bank holidays) – increasing by a day every 2 years.
• Flexible working options – hybrid.
• Mental health and wellbeing support, including access to counselling.
• Annual wellbeing allowance (e.g. personal training, fitness, wellness apps).
• Up to 10% of your salary in employee benefits, including critical illness cover, life insurance, and private healthcare (post-probation).
• Generous company pension contribution.
• Ongoing professional development and training opportunities.