Sales Coordinator

Hamberley Care Management Limited; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of luxury care services in the UK is seeking a Sales Coordinator to join their team in Gloucester. The role involves supporting the customer journey, building relationships within the community, and promoting the care home through various channels. Ideal candidates will have experience in customer service, strong communication skills, and a passion for helping others. This position offers a generous salary, benefits, and opportunities for career progression.

Benefits

Generous salary

Performance related bonus

Workplace pension

Comprehensive development opportunities

Refer a friend bonus

Qualifications

• Experience in customer service and community relations is essential.
• Ability to manage multiple priorities and support the customer journey.
• Strong verbal and written communication skills.

Responsibilities

• Support the enquiry and admission processes for new residents.
• Build the home's profile through community engagement and social media.
• Assist in show-rounds for potential new residents.

Skills

Customer service experience

Communication skills

Networking skills

Proficiency in Social Media

Data handling

Time management

Tools

MS Office

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Sales Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.

As our Sales Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community.

We offer our colleagues:

• Generous, above-market salary
• Contracted hours - 40 Hours per week
• Performance Related Bonus
• Workplace Pension
• Comprehensive and further development opportunities
• Opportunities for Career progression
• Refer a Friend Bonus - up to £750 per referral T&Cs Apply

What you’ll do as a Customer Liaison Coordinator

As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.

By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms.

Could you be part of our team?

The successful applicant will have:

• Previous experience as a customer service advisor
• An understanding of the Health and Social Care sector
• Experience supporting the customer journey from initial enquiry through to provision of service/product
• You’ll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion
• Manage multiple priorities to ensure customers receive an engaging experience.
• Networking Skills with experience of community relations with third party groups and organisations.
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Be self-motivated, proactive, confident, flexible and adaptable
• Ability to research, handle data and prepare reports
• Proficiency in the use of Social Media and MS Office

Join us at Bristol’s most stunning care home

Lovell Place is a luxurious care home in Patchway, Bristol, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!