Sales Coordinator

ActiveQuote; Remote; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance brokerage in the UK is seeking a Sales Coordinator to handle outbound calls and generate leads for the Sales Consultants. This role emphasizes exceptional customer service and meeting call targets. Ideal candidates will demonstrate strong communication skills and a customer-centric attitude, contributing positively to the team environment. The company offers a salary of £25,077 per annum, comprehensive training, and a supportive workplace culture with numerous perks and benefits.

Benefits

Bupa Health Insurance

Income Protection cover

Pension Plan

Extra day off for your birthday

Enhanced maternity and paternity package

Opportunities for career development

Employee recognition scheme

Qualifications

• Excellent verbal and written communication towards customers and insurers.
• Dedication to being reliable and passionate about customers.
• Capable of meeting targets and self-motivating.

Responsibilities

• Act as the first point of contact on call campaigns.
• Promote features and benefits of ActiveQuote and its products.
• Ensure leads are qualified per the Sales Coordinator script.

Skills

Excellent communication skills

Reliability and honesty

Team spirit

Customer experience focus

Ability to follow scripts

Proactive attitude

Target-driven

Resilience

Education

6 months customer service or sales experience

Administration qualification (e.g. NVQ)

Job description

Job Description

Company Outline :

We are excited to offer an opportunity to join our team as part of a new pilot initiative trialling fully remote working. As a forward-thinking company, we’re always looking at ways to offer greater flexibility to our employees while continuing to deliver outstanding service to our customers.

ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK's leading household comparison sites including MoneySuperMarket, GoCompare and Money Saving Expert.

Our customers are at the heart of everything we do. We do not cold call or operate a “hard-sell” business and we pride ourselves on being a pleasure to do business with.

Job Scope :

As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.

The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.

Responsibilities and Duties :

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and our clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Skills & Education

Essential :

• Excellent communication skills both verbally and written towards all our customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient

Desirable :

• 6 months customer service or sales experience
• Experience of working within an outbound call centre role, and / or within financial services or regulated Environment
• Administration qualification (e.g. NVQ)

What We're offering

• Salary - £25,077 per annum
• 30 days holiday per year (inclusive of bank holidays)
• Full ongoing training will be provided
• Good location with excellent transport links
• A hardworking but fun and lively atmosphere with opportunities to develop within the business

Benefits and Perks

• Bupa Health Insurance
• Income Protection cover
• Pension Plan
• Extra day off for your birthday
• Enhanced maternity and paternity package
• Opportunities for career development
• Employee recognition scheme