Sales Consultant

MOLTON BROWN; Stanwell; On-site; GBP 28,000; Full time

Job summary

A leading global fragrance brand in the UK is seeking a Sales Consultant for their Heathrow, World Duty Free terminal. The role focuses on providing excellent customer service and detailed product knowledge, creating personalized customer experiences. Ideal candidates will possess strong communication skills, a passion for luxury, and the ability to work flexibly to meet business needs. This full-time position offers an annual salary of £27,690 along with various perks including discounts and healthcare support.

Benefits

Annual salary of £27,690

50% staff discount

22 days holiday + Bank Holidays

Free product allocation quarterly

Healthcare Plan

Company Pension Scheme

Qualifications

• Ability to pass a 5-year prior employment check for airport security pass.
• Demonstrated confidence in a customer-facing role.
• Flexibility in working arrangements based on business requirements.

Responsibilities

• Provide excellent customer service and detailed product knowledge.
• Conduct personalized selling approaches including fragrance consultations.
• Assist with general store-related tasks like stock management.

Skills

Excellent communication skills

Positive, can-do attitude

Teamwork

High level of personal grooming standards

Job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

The Opportunity

We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant in our Heathrow, World Duty Free terminal counters. This is a full‑time opportunity, working 37.5 hours per week. World Duty Free is open from 5 am – 11 pm so your shift times could vary across those hours, including before and after, in order to meet business requirements.

As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.

What we can offer you

• An annual salary of £27,690
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday!
• A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Learning and development opportunities within our business and across our brands

What we are looking for

You will need to be able to pass a 5 year prior employment check if successful in the recruitment process, in order to obtain a security pass within the Airport. We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can‑do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPI’s and have flexibility in your working arrangements to be able to suit business requirements.