Sales Consultant

Lampton Leisure; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leisure services organization in Greater London is looking for enthusiastic Sales Consultants to join their dynamic teams across leisure centres. In this role, you will promote memberships, engage with potential customers, and achieve retention targets, while ensuring excellent customer service. If you have a talent for sales and a passion for health and fitness, this is a great opportunity for you! The position offers competitive benefits including gym memberships and career progression opportunities.

Benefits

London Living Wage Employer

22 days holiday allowance plus bank holidays

Free gym membership

Employee rewards and discounts

Enhanced maternity and paternity leave

Pension scheme

Staff wellbeing services

Qualifications

• No prior qualifications or experience required.
• Ability to make every customer feel valued.
• Talent for sales is highly valued.

Responsibilities

• Make outbound calls to retain customers.
• Handle customer inquiries across various platforms.
• Achieve and exceed retention targets and KPIs.
• Manage prospects database for lead generation.

Skills

Great communication skills

Enthusiasm for health and fitness

Proactive and customer-focused attitude

Job description

About the Role

We're looking for enthusiastic and driven individuals to join our Sales teams across our leisure centres in Hounslow! As a Sales Consultant at Lampton Leisure, you will engage with potential customers, promote memberships, and hit sales targets in a fun and dynamic environment.

As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our retention team is always delivering excellent customer service.

Responsibilities

• Make outbound telephone calls with the aim to retain customers.
• Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person.
• To achieve and exceed customer retention targets and KPIs.
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
• Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
• Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
• Respond to customer queries on all platforms including social media, website and customer feedback.

Qualifications

If you have a talent for sales, we want to meet you! You don't need any prior qualifications or experience to apply, great communication skills, an enthusiasm for health and fitness, a proactive and customer-focused attitude, along with an ability to dive in and make every customer feel valued, is what will make you a great team member for Lampton Leisure!

Equal Opportunity Statement

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Career Development

An excellent starting point for a career in the leisure industry
Opportunity for career progression
Potential to complete training courses such as NPLQ, FAW and PPOs.
Varied working hours

Benefits

• London Living Wage Employer
• 22 days holiday allowance, plus bank holidays
• Free gym membership
• Lampton Rewards - discounts and offers from top brands and services
• EE rewards - 20% off phone, sim and mobile broadband
• Enhanced Maternity and Paternity leave
• Pension Scheme
• Staff wellbeing services, including access to online GP, occupational health and EAP
• Flu Jabs
• Eye care vouchers and support towards glasses
• Cycle to work scheme
• Electric Car salary sacrifice scheme

Application Process

We will be holding an onsite assessment day for anyone interested kick-starting their career in sales within the leisure industry, those shortlisted will be sent details of the date and time as part of the interview process.