Sales Associate - New Bond Street

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Richemont seeks a Sales Associate for Chloe at New Bond Street, London. This role involves welcoming clients, providing exceptional customer service, and achieving sales targets using customer relationship management tools. Candidates should embody a sales-driven attitude with an emphasis on luxury service standards.

Benefits

Opportunities for internal development and mobility.

Qualifications

• Experience in customer service and sales, preferably in luxury retail.
• Ability to engage clients and meet CRM targets.
• Additional languages, particularly Mandarin or Arabic, are beneficial.

Responsibilities

• Deliver exceptional customer service and build long-term client relationships.
• Engage in sales, achieve KPIs, and utilize omnichannel tools.
• Maintain an impeccable store environment and support aftersales service.

Skills

Customer service

CRM engagement

Sales performance

Multilingual skills (Mandarin or Arabic preferred)

Job description

Sales Associate – New Bond Street

HOW WILL YOU MAKE AN IMPACT?

A Chloe Stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Client Relationship Owner:

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his/her portfolio of customers, and in particular the VICs he/she handles

An Omnichannel Business Partner:

• Has at heart to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors ‘activities

An Operations Excellence Supporter:

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager for Chloe New Bond Street

3rd Stage – Interview with the HR Business Partner

LEARN MORE ABOUT LIFE AT RICHEMONT AND CHLOE BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

https://www.youtube.com/user/chloe/featured