Sales Associate - London Chatham Place Outlet (12 Months Fixed Term Contract)

Burberry; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion brand in London is searching for a Sales Associate for a 12-month fixed-term contract. The role involves exceeding sales goals while providing exceptional customer service and cultivating loyalty. Candidates should demonstrate strong interpersonal skills and exhibit motivation to succeed in a team-oriented environment. This role will require adherence to luxury brand standards and participation in stock maintenance activities. Competitive compensation will be offered.

Qualifications

• Ability to meet individual sales goals while reflecting brand standards.
• Strong interpersonal skills to build customer loyalty.
• Excellent motivation to succeed and follow through with client interactions.

Responsibilities

• Embrace the Burberry Experience and maintain luxury brand standards.
• Build customer loyalty through active client development.
• Assist in stock room maintenance and organization.

Skills

Customer service skills

Excellent selling skills

Interpersonal communication

Team-oriented

Job description

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Sales Associate - London Chatham Place Outlet (12 months fixed term contract)

Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

JOB PURPOSE

To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.

RESPONSIBILITIES

• Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
• Consistently meet individual sales goals while exhibiting the Burberry Behaviours
• Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
• Demonstrate superior interpersonal and communication talent

Cultivate

• Build customer loyalty through active client development and follow-through
• Maintain an up-to-date and detailed client book
• Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance

Visual Standards

• Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
• Maintain selling floor by ensuring the following:
  • Understand and execute monthly floorsets
  • Placing and/or hanging back items as you work
  • Replenishing merchandise after selling
  • Folding and placing merchandise on the correct hanger, tissue paper, etc.
  • Place tickets inside the item and not visible to the customer.

Floor Presence & Maintenance

• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
• End of shift/day: Ensure selling floor is replenished and ready for the next day
• Be active and busy on the floor at all day
• Ensure to place and/or hang back items as you work and replenish merchandise after selling
• Ensure clean up and maintenance of fitting rooms

Back of The House Support

• Assist in the mark down process
• Assist in the bi-annual inventory process
• Participation and achievement of pre-sale goals
• Assist in stock room maintenance and keep it organized
• Responsible for stock pulled; all stock must be put away in orderly fashion

PERSONAL PROFILE

• Willing to work in and promote a team oriented environment.
• Excellent interpersonal... (truncated to keep intact original).

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.