Sales Associate

Today Moss; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail fashion company in Loughborough is seeking a Brand Ambassador to enhance customer experiences and promote customer service excellence. Responsibilities include delivering exceptional service, maximising sales, and maintaining strong product knowledge. The ideal candidate should have outstanding communication skills and a passion for the brand. Benefits include a 70% employee discount, a generous bonus scheme, and opportunities for ongoing development. This role is suited for individuals who value continuous improvement and embody the brand's core values.

Benefits

70% employee discount

Generous bonus scheme up to 15%

£500 'Refer a Friend' bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to online learning platform

New Baby Gift

Qualifications

• Basic product knowledge of available products in the store.
• Familiarity with cash tills and inventory management systems.

Responsibilities

• Deliver an exceptional customer experience using Moss's service principles.
• Maximise sales through professional selling techniques.
• Utilise strong product knowledge to enhance customer experiences.
• Assist with stockroom management and housekeeping tasks.
• Follow the appointment process and ensure customer communication.

Skills

Customer service excellence

Communication

Product knowledge

Time management

Sales skills

Tools

POS Systems

Job description

Purpose of the Role

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience in store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI's, positively contributing to the overall performance through personal productivity.

Key Responsibilities

• Deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• Strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
• Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this toward tailoring the customer experience.
• Be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• Follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed

• Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You

Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco‑friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.