Sales Associate

S&P Global; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of data solutions is looking for a Client Coverage Associate in London. The role involves providing sales support, collaborating with various internal teams, and ensuring customer satisfaction. The ideal candidate should have strong communication skills, analytical ability, and proficiency in Salesforce. This position offers a competitive salary and comprehensive benefits including health coverage and flexible downtime.

Benefits

Health & Wellness benefits

Generous time off

Continuous learning resources

Competitive pay and retirement planning

Family friendly perks

Qualifications

• 1+ Years in a Specialty/Discipline: Client Services, Sales Support, or similar role.
• Ability to maintain a balanced focus between daily duties and larger scale projects.
• Ability to solve complex problems in a timely and accurate manner for stakeholders.

Responsibilities

• Provide sales support for all stages of the sales cycle.
• Collaboration with internal teams such as Finance, Product Management, and Legal.
• Drive customer satisfaction and adoption within existing accounts.

Skills

Fluency in English

Excellent communication skills

Strong analytical abilities

Proficiency in MS Office

Problem-solving

Education

Bachelor’s degree in a related field

Tools

Salesforce

Tableau

Microsoft Power BI

Job description

About the Role

Grade Level (for internal use): 08

The Team: In this role, you will be paired with specific members of our Client Coverage Team within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams.

Responsibilities and Impact

This role will be allowing you to build a holistic view of the S&P DJI business, supporting our Client Coverage and Channel Management teams whilst driving performance for the regional Inside Sales team.

• Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to)
• New licensing and entitlements
• Client billing & reporting
• Client renewals/usage statistics
• Client prospectus language
• Existing client maintenance & day-to-day user care
• Process Sales deals - Sales Orders, Opportunities and Entitlements (Data, IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams
• Effectively collaborate with internal teams such as Finance, Product Management, Data Product management, Client Services, Legal
• Work on both sales and strategic based projects that assist with general workflow efficiencies
• Drive customer satisfaction and adoption within existing accounts
• Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional/global initiatives

What We’re Looking For

Basic Required Qualifications:

• Fluency in English
• Additional European language skills preferred (strong preference: Italian)
• Excellent communication skills and a Bachelor’s degree in a related field
• 1+ Years in a Specialty/Discipline: Client Services, Sales Support, or similar role
• Excellent level of proficiency in MS Office, Excel, PowerPoint, and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger scale projects
• Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue-generating opportunities
• Knowledge of Tableau, Salesforce, Microsoft Power BI or other data visualization tools advantageous

• Preferred Qualifications: 1+ Years in Industry: Financial Services preferred

About S&P Global

S&P Dow Jones Indices provides iconic and innovative index solutions backed by expertise across the asset-class spectrum. We are the largest global resource for index-based concepts, data and research, home to indicators such as the S&P 500 and the Dow Jones Industrial Average. With assets linked to our indices and benchmarks across the globe, our solutions are widely used to track market performance, evaluate portfolios and develop investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s provider of credit ratings, benchmarks, analytics and workflow solutions. For more information, visit www.spglobal.com/spdji.

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People: We’re more than 35,000 strong worldwide, driven by curiosity and a belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership. We focus on powering global markets and collaborate with customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to stay energized.
• Continuous Learning: Access resources to grow your career.
• Invest in Your Future: Competitive pay, retirement planning, education programs with company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and kids, with best-in-class benefits for families.
• Beyond the Basics: Employee discounts and referral incentives.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity and Compliance

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please email [e-mail].