Sales Assistant (Customer Advisor)

Cotswold Outdoor; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known outdoor retail company is seeking a part-time Sales Assistant in Guildford. You will be responsible for delivering excellent customer service and maintaining a welcoming store environment. This role includes flexible hours, competitive hourly pay, and numerous employee benefits including discounts and training opportunities. Ideal candidates are enthusiastic about outdoor products and enjoy helping people.

Benefits

Employee Assistance Programme

Discounts on outdoor clothing and gear

Yearly bonus up to £750

Up to 33 days holiday

Qualifications

• Ability to deliver outstanding customer experience and understand customer needs.
• Willingness to learn about outdoor products and services.
• Capacity to manage multiple tasks in a dynamic environment.

Responsibilities

• Deliver a standout shopping experience.
• Maintain a welcoming store environment.
• Assist customers with product selection and advice.
• Participate in ongoing training and development.

Skills

Excellent customer service

Communication skills

Organizational skills

Eagerness to learn

Job description

Overview

Sales Assistant (Customer Advisor) position with Cotswold Outdoor Group. Location: Guildford, Surrey. Salary: £12.46 per hour. Employment type: Permanent, Part-time.

Note: Flexible availability with rotas published 4 weeks in advance. Must be able to work weekends and regular shifts as needed.

About us

We believe life's better when it's lived outdoors. We help people enjoy the outdoors with trusted brands, expert advice, and a commitment to protecting the planet. We’re part of the Cotswold Outdoor Group, which includes Runners Need and Snow + Rock. We offer opportunities to learn, grow, and be part of something bigger.

What you'll be doing

• Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
• Maintain a welcoming store environment and work with your team to create a great customer experience
• Build product knowledge through training and hands-on experience to offer reliable advice
• Learn and deliver specialist services such as gait analysis, boot fitting, and rucksack fitting—with full training provided
• Keep shelves tidy, products easy to see, and the stockroom organised
• Be part of a flexible team, with weekend shifts included
• Take advantage of regular development opportunities to grow your skills and career

We’re looking for someone who

• Enjoys helping people and provides excellent customer service
• Communicates well with a variety of people
• Is organised and can manage multiple tasks
• Eager to learn about outdoor products and the outdoors

We operate zero-hour contracts with flexibility; rotas are published 4 weeks in advance and availability should be confirmed accordingly. You will need to work regularly to remain an active colleague and be offered work.

What you'll get from us

• Starting salary of £12.46 per hour (£10.45 per hour if under 21)
• Employee Assistance Programme for wellbeing support
• Ongoing training from top outdoor brands and our in-house development team
• 40 - 60% discount on outdoor clothing and gear
• Up to 33 days holiday (pro-rated based on role and hours) with the option to buy more
• Yearly bonus of up to £750 (based on hours worked)
• Discounts on everyday essentials through our perks platform

Everyone's welcome

We welcome applications from all genders, backgrounds, and experiences. Diversity strengthens our teams. Please share your authentic application; we encourage honesty and discourage generic or AI-generated submissions. This advert may close early if we receive a high number of applications.