Sales Assistant

Jollyes The Pet People; West Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK pet retailer is looking for a Retail Sales Assistant in Pontefract. This part-time role involves providing top-tier customer service to pet parents while maintaining store standards. Candidates should enjoy working in a fast-paced environment and interacting with pets. The position offers competitive pay (£8.18 – £12.21 per hour), bonuses, and a comprehensive benefits package aimed at supporting employees' wellbeing and development. Join the team and help deliver fantastic service while enjoying great perks!

Benefits

Bonus potential up to £1,000 p.a.

Financial wellbeing package

Retail Trust membership

30% off Jollyes branded products

Free colleague uniform

Cycle2Work scheme

Learning & Development opportunities

Qualifications

• Experience in a customer-facing environment is preferred.
• Fun personality and great interacting skills.
• High flexibility to cover shifts over 7 days.

Responsibilities

• Provide friendly customer service to pet parents.
• Uphold store standards and promote responsible pet ownership.
• Maximise store potential alongside colleagues.

Skills

Customer service skills

Flexibility

Ability to interact with pets

Teamwork

Job description

Retail Sales Assistant – Jollyes Pets – Pontefract. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a great career with Jollyes.

Following exciting recent growth, we’re looking for a talented individual to be a Sales Assistant in our Pontefract store. This is a fantastic opportunity to join a company voted Best Retailer 2024 (£250m t/o) by Retail Week and included in the Sunday Times ‘Best Places to Work’ list.

What’s in it for you?

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• £8.18 – £12.21 per hour plus bonus potential up to £1,000 p.a. (paid in two installments).
• iTrent financial wellbeing package powered by Wagestream (access to earnings before payday plus discounts).
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague ‘Treats’ – discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
• Free colleague uniform and on-site parking.
• Additional paid leave for your wedding, new pet coming home and your birthday off.
• Enhanced Maternity leave – full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 years service).
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 years service).
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement.
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
• Care concierge supporting colleagues who are carers with access to information, services and benefits.
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…) 
• Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles – you really can have a great career with Jollyes!

What do we need from you?

Your role as a Sales Assistant will be to help your store colleagues maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.

We are seeking people with a fun personality who are great at interacting with pets and people. You should enjoy the challenges of a fast-paced retail workplace, ideally have experience in a similar customer-facing environment and a hands‑on approach. Most of all, you must be able to offer the highest levels of customer service and act as an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.

A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days.

Part-time, permanent position – 10 hours per week.

About Jollyes Pets

Jollyes is an-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o) and listed in the Sunday Times ‘Best Places to Work’. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition we’re friendly to pets people and the planet too!

To Apply

If you’re keen to develop your career in retail and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the ‘apply’ button today and join our pack as a Jollyes Sales Assistant!