Sales Assistant

British Heart Foundation; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A charitable organisation is seeking a part-time Sales Assistant in Dundee. This role involves customer engagement, stock organisation, and collaboration with the E-Commerce team. Applicants should be passionate about service and sustainability, capable of working under pressure, and comfortable with technology. The position offers a permanent contract with flexible working hours, including weekends and bank holidays. Staff benefits include generous leave, health plans, and discounts. Ideal for someone looking to make a positive impact in the community.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream – early access to wages

25% staff discount

Health cash plan

24/7 Virtual GP access

Employer contribution pension

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Passion and energy with a focus on customer service.
• Confidence in team environments and guiding volunteers.
• Ability to work under pressure and use initiative.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise donated stock creatively to increase sales.
• Collaborate with the E-Commerce team to boost online sales.
• Serve as Keyholder and ensure smooth store operations.

Job description

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further – join us as a Sales Assistant in Dundee DD1 2AZ.

This is a part time role working 10 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

You’ll join the team on a permanent contract.

What does this role involve?

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience.

You’ll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Staff benefits

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers