Sales and Marketing Operations Support

Hutchison Technologies; Dykes of Gray; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading smart home display company in the UK is seeking a Sales and Marketing Operations Support team member to manage retail order fulfillment and provide customer support. The ideal candidate should have excellent Microsoft Office skills, marketing knowledge, and customer service experience. This full-time permanent role offers a competitive salary and the opportunity to work independently within a dynamic team.

Qualifications

• Excellent Microsoft Office and general computer skills.
• Excellent standard of English required.
• Marketing and website knowledge is essential.
• Customer service experience is needed.
• Good administrative skills and time management required.
• Willingness to learn and take feedback.

Responsibilities

• Manage fulfillment of direct customer orders in the warehouse.
• Provide retail customer support and handle enquiries.
• Ensure website is regularly updated with fresh content.
• Deliver content management and social media updates.
• Perform other duties as required.

Skills

Microsoft Office skills

Interpersonal skills

Marketing knowledge

Customer service experience

Time management

Ability to work independently

Job description

Role Overview

Sales and Marketing Operations Support
Full time, Permanent
Salary range: £25,000-£30,000
Location: Dundee Technology Park

About the Company

In Home Displays Ltd. (IHDL) are a leading company supplying smart home display products, helping consumers better understand their energy usage and take positive action to reduce their energy bills.

Position Summary

Due to expansion and exciting new business opportunities, we are now looking for a flexible, reliable team member to help manage our website and B2C and B2B2C product fulfilment from our premises in Dundee. The successful candidate will be keen to learn and able to work accurately with limited supervision.

Responsibilities

• Manage our retail offer, with responsibility for fulfilment of our direct to customer orders in the warehouse and supporting customer enquiries
• Provide retail customer support, customer service support and follow up and troubleshooting
• Ensure our website is up to date, liaising with our website developer to ensure the site is fresh, content is updated regularly and support new product launches.
• Deliver content management and blogs/social media
• Perform other duties as required

Qualifications

• Excellent Microsoft Office and general computer skills, ie Word, Outlook, Excel, Adobe Acrobat
• Excellent standard of English and good interpersonal skills
• Marketing and website knowledge
• Customer service experience
• Internal sales experience
• Good time management and administrative skills
• Able to work independently
• People management skills
• Willing to learn and open to feedback and development
• Account Management experience would be helpful

Apply

We’d love to hear from you! To apply, please send your CV and a cover letter to [e-mail]