Sales and Customer Service Agent

Baxi Heating UK Limited; Warwick; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Baxi Heating, a leader in environmentally friendly heating solutions, is seeking a part-time Sales and Customer Service Agent in Warwick. The ideal candidate will excel in customer service, demonstrate empathy, and thrive in a fast-paced environment. Join a team that values training and career growth, with an attractive benefits package including holiday options, pensions, and discounts.

Benefits

Up to 25 days holiday plus bank holidays

Contributory pension scheme

Staff discounts

Income protection

Qualifications

• Self-motivated and capable of working individually and as part of a team.
• Excellent attention to detail.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer questions from customers via phone and email.
• Identify the root cause of customer issues.
• Maintain accurate records of customer interactions.
• Promote service plans to customers.

Skills

Customer service experience

Empathy

Communication skills

Organization

Job description

1. Provide the best possible experience on our site
2. Collect statistics to optimize site functionality

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Sales and Customer Service Agent

Apply remote type Hybrid locations Warwick time type Part time posted on Posted 6 Days Ago job requisition id R102548

Sales and Customer Service Agent

Location: Warwick(Hybrid)

About the role:

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.

We are looking for enthusiastic and well-motivated team members to join our Customer Support Team as Sales and Customer Service Agents.

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

In your first three weeks, you’ll attend training from 08:00-14:00, Monday to Friday, which involves in-office sessions with our Customer Service Trainer.

After which you have a choice of:

Hours available:

20hrs pw - AM shift 08:00-12:00 or PM shift 14:00-18:00

30hrs pw - AM shift 08:00-14:00 or PM shift 12:00-18:00

Contracts start from September/October 2025.

What will you be doing?

• Day-to-day you will answer questions from our customers using a variety of methods including phone and email. We pride ourselves on customer service and we aim to train you to an exceptional level
• A large part of the role will be to question our customers, with the sole aim ofgetting to the root cause of their problem. You will make them feel like they've received a fantastic level of service and always be happy to take a call from Baxi
• You will need to record and maintain good records of all customer conversation, ensuring anyone speaking with this customer again can pick up from where you've left off
• Whilst being an outstanding ambassador for our brand, you will promote our excellent Service Plans to our customers, givingthem long term cover andsecurity with oursolutions

About you:

• You will engage confidently with our customers, delivering excellent customer service and leaving every customer feel like they've spoken with a true ambassador of the brand
• It's important you can work empathy and understanding, some of the customers you speak to will be relying on you
• It's important you're happy with working in a fast-paced environment. This role isn't for clock-watchers, but it is for career climbers
• Full training will be provided, although any customer service experience is a huge bonus

What we offer:

Our package is made up of basic salary plus a variable incentive. We offer up to 25 day holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

Apply now!

Interviews begin w/b 21/07/25.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.