Sales And Customer Service

Permanent Futures Limited; Pudsey; On-site; GBP 10,000 - 40,000; Full time

Job summary

A growing FMCG company in Pudsey seeks a Sales and Customer Service Advisor to manage customer inquiries and assist in eCommerce operations. The ideal candidate will be passionate about the FMCG sector with prior customer service experience in eCommerce settings. You will handle communications across platforms like Amazon and respond to customer feedback. This is a fantastic opportunity to gain valuable experience in a dynamic environment with a family-run business that values innovation and growth.

Benefits

Opportunity to work closely with Senior team members

Chance to gain experience in the FMCG environment

Extras and wider benefits

Qualifications

• Previous experience in customer service within an eCommerce environment.
• Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot.
• Experience with customer service tools such as Replyco.

Responsibilities

• Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently.
• Process carrier returns promptly by handling returned items.
• Accurately input orders and assist with trade sales.
• Monitor and respond to Amazon, eBay, and Trustpilot reviews.

Skills

Customer service experience

Familiarity with e-commerce platforms

Experience with customer service tools

Good computer skills

Tools

Replyco

Microsoft Office

Job description

Sales and Customer Service Advisor - Pudsey, Leeds - office based.

Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth!

Due to their online growth, they are looking for a Sales & Customer Service Advisor.

This is an exciting opportunity for someone who is passionate about the FMCG industry and eager to progress their career.

Responsibilities

• Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently, resolving issues and closing tickets as required.
• Process carrier returns promptly by handling returned items and returning good products to warehouse stock.
• Accurately input orders from the Trade Account Executive, assist with trade sales and admin tasks and maintain effective communication with trade customers.
• Monitor and respond to Amazon, eBay, and Trustpilot reviews by addressing feedback.

Requirements

• Previous experience in customer service within an eCommerce environment.
• Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot.
• Experience with customer service tools such as Replyco.
• Good computer skills and knowledge of Microsoft Office.

Benefits

• Opportunity to work very closely and learn from Senior team members.
• Chance to gain good experience in the FMCG environment.
• Extras wider benefits.

… And more!

Apply for more details on this exciting Sales and Customer Service Advisor role.