Sales & Aftercare Manager

Owen Daniels; Chobham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading engineering firm in Chobham is seeking a proactive Sales & Aftercare Manager to lead customer experience and drive after-sales revenue growth. The role focuses on service contracts, post-delivery support, and ensuring customer satisfaction. Ideal candidates will have experience in after-sales and possess strong organization and communication skills to thrive in a hands-on leadership position. This is an opportunity to build strong customer relationships and coordinate seamless service from installation through the product life cycle.

Qualifications

• Experience in after-sales, service contracts, or technical customer support.
• A friendly, confident approach to building customer relationships.
• Strong organization and communication skills.

Responsibilities

• Manage service contracts and grow customer relationships.
• Create quotes and process orders efficiently.
• Coordinate spares and repairs while keeping customers updated.
• Work with different teams to ensure seamless support.
• Resolve customer issues quickly and professionally.

Skills

Customer relationship building

Strong organization

Effective communication

Team coordination

Positive attitude

Job description

Sales & Aftercare Manager Full-time

Engineering

Woking

We are seeking a proactive and commercially minded Sales & Aftercare Manager to lead customer experience, after-sales revenue growth, and service contract development within a Product Support function. This role is ideal for someone who thrives on building strong customer relationships, driving operational excellence, and growing service-based revenue streams.

About the Role

As the Sales & Aftercare Manager, you will take ownership of service contracts, post-delivery support, spares and repairs coordination, and customer satisfaction. You will work closely with the Install & Service teams to ensure customers receive seamless support from installation through the life of their products.

This is a key leadership position involving both hands-on management and strategic responsibility.

What you'll do

• Look after our service contracts and grow them with new and existing customers.
• Create quotes, process orders, and make sure everything runs to plan.
• Coordinate spares and repairs, keeping customers updated along the way.
• Work with teams across the business to ensure installations, aftercare, and support run seamlessly.
• Resolve customer issues quickly and professionally.
• Support and guide the Product Support team to deliver great service.

What you'll bring

• Experience in after-sales, service contracts, or technical customer support.
• A friendly, confident approach to building customer relationships.
• Strong organisation and communication skills.
• The ability to work closely with different teams and keep everyone aligned.
• A positive attitude and willingness to get stuck in.

If you feel the above is of interest to you then please apply with your most recent CV