Sales Advisor Team Leader - Bexleyheath

H&M; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading fashion retailer in London is seeking a part-time Sales Advisor Team Leader to inspire customers and lead a team in delivering excellent store operations. Ideal candidates will have retail experience and leadership skills, with a focus on customer satisfaction. This position allows for growth towards management roles within the company and includes competitive perks.

Benefits

Staff discount across all brands

Access to the H&M Incentive Program

Qualifications

• Experience in a retail, hospitality, or customer-facing role.
• Excellent communication skills and ability to lead teams.
• Previous leadership experience is an advantage.

Responsibilities

• Inspire customers by promoting campaigns and offers.
• Deliver a great customer experience contributing to sales.
• Support management in creating a great team environment.
• Follow health and safety routines.

Skills

Retail experience

Excellent communication skills

Team leadership

Customer-first mindset

Job description

Overview

This is a permanent part-time position, offering 20 hours per week. The position is based in the H&M Bexleyheath store located in the Broadway shopping centre. As a Sales Advisor Team Leader, you lead direct customer service, store operations, and team development while supporting the management team to deliver the best experience for customers and colleagues. This role is a great step for those with some supervisory experience who wish to pursue a management role in H&M as a Visual Merchandiser or Department Manager.

Responsibilities

• Inspire customers by promoting campaigns, offers, activities, and by being commercially aware of H&M, other retailers, and the current environment.
• Deliver a great customer experience that contributes to the store\'s sales and profit goals.
• Support the store management team to create a great team by leading the way, leading by example, and ensuring all colleagues deliver great garment care and store operations.
• Follow health and safety routines to promote the safety and well-being of all colleagues and customers.

Qualifications/What we’re looking for

• Experience in a retail, hospitality, or customer-facing role
• Excellent communication skills and the ability to lead, train, and develop teams
• Previous leadership experience is meriting
• A customer-first mindset

About H&M Group and our benefits

H&M Group is a family of brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. Our people drive our commitment to meaningful growth and sustainable lifestyles. Learn more about H&M Group here.

H&M is a fashion brand offering the latest styles and inspiration, with a business idea of fashion and quality at the best price in a sustainable way. Learn more about H&M here.

Availability and sponsorship

Availability: 5 days full or part-time, fully flexible, weekends included. This position does not offer sponsorship under the skilled worker route.

Benefits and diversity

Benefits include staff discount across all H&M Group brands in stores and online, and access to the H&M Incentive Program (HIP). Local markets may offer additional competitive perks. Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. Do not attach a cover letter in your application to avoid potential biases.