Sales Advisor - Luxury / Premium Brands

GradBay; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion brand in Chelsea, London is looking for a Retail & Customer Experience Associate to join their in-store team. The ideal candidate is friendly and passionate about fashion, responsible for delivering excellent customer service and ensuring a welcoming atmosphere. Responsibilities include assisting customers, managing transactions, and providing style advice. Employees enjoy benefits like a clothing allowance, generous holiday, and a supportive team culture. This role suits someone who thrives in a people-oriented retail setting.

Benefits

23 days holiday + 8 bank holidays + birthday off

Discretionary annual bonus

Clothing allowance and seasonal wardrobe

40% staff discount + Friends & Family discount

Company pension scheme

Supportive, people-first team culture

Regular team events and socials

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work under pressure and maintain composure.
• Genuine passion for fashion and customer interaction.

Responsibilities

• Deliver warm, helpful service in-store and via phone/email.
• Provide tailored style advice to customers.
• Manage purchases, returns, and deliveries.

Skills

Friendly communication

Customer service orientation

Attention to detail

Fashion interest

Tech-savvy

Job description

Retail & Customer Experience Associate – Lifestyle Fashion Brand

Location : Chelsea, London

Real Living Wage Employer | Full-Time

The Company

Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability.

With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year.

We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values.

The Role

The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands‑on role that blends sales, service, merchandising, and operational support.

Key Responsibilities :

• Deliver consistently warm, helpful service in-store and via phone / email
• Build strong knowledge of the brand, fabrics, fits, and seasonal collections
• Provide honest, confident style advice tailored to individual customers
• Manage purchases, returns, and deliveries professionally
• Support visual merchandising and stock replenishment
• Use in-store systems confidently (till, stock, logistics, website interface)
• Communicate valuable customer feedback to head office teams
• Help maintain a clean, safe, and inspiring store environment
• Follow health and safety protocols

Candidate Profile :

• Friendly, approachable, and confident communicator
• Passionate about customer experience and retail
• Reliable team player with attention to detail
• Quick to learn and comfortable using tech tools
• Genuinely interested in fashion and style
• Calm under pressure and solutions-focused

Employee Benefits :

• 23 days holiday + 8 bank holidays + your birthday off
• Discretionary annual bonus
• Clothing allowance and seasonal wardrobe
• 40% staff discount + Friends & Family discount + access to sample sales
• Company pension scheme
• Real Living Wage employer
• Supportive, people‑first team culture
• Regular team events and socials

If you’re looking for a people‑focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.