Sales Advisor Full Time (35 hours per week)

Scrivens Opticians & Hearing Care; Dorchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established opticians firm in Dorchester is looking for a Sales Advisor. In this role, you will help customers choose products that enhance their lives, from glasses to hearing aids. We seek a friendly individual with strong communication skills who can work both independently and as part of a team. The role offers a competitive salary, comprehensive training, and the potential for career growth within a supportive environment.

Benefits

Competitive salary

Full training and support

Staff discounts on products

Generous annual leave

Qualifications

• Friendly and approachable attitude required.
• Basic IT skills are essential.
• Customer service or retail experience preferred but not essential.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide clear advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Maintain a clean and welcoming store environment.
• Collaborate with the branch team for a seamless customer journey.

Skills

Strong communication skills

Customer service

Approachable attitude

Attention to detail

Job description

Overview

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)