Sales Advisor

Career Choices Dewis Gyrfa Ltd; Remote; GBP 25,000; Full time

Job summary

A forward-thinking company is seeking a Sales Advisor to join their exciting Sales team. In this role, you will work remotely, selling GreenThumb products while ensuring excellent customer service. Responsibilities include managing enquiries and outbound calls, meeting KPIs, and promoting ethical selling. Experience in customer service and strong communication skills are essential. This position offers various benefits, including a 22-day holiday allowance, medical cash plan, and company sick pay.

Benefits

Holiday allowance of 22 days plus bank holidays

Medical cash plan

Christmas shutdown

Enhanced paternity & maternity pay

Company sick pay

24-hour employee assistance helpline

Store discounts on other retailers

Long service awards

Employee of the month awards

Responsibilities

• Consultatively sell a range of GreenThumb products and services.
• Respond to inbound enquiries and make outbound calls.
• Work collaboratively as a team to ensure all KPIs and targets are met.
• Communicate with existing and cancelled customers in various channels.
• Ensure campaign and productivity targets are met.

Skills

Good written and oral communication skills

Ability to work individually or as part of a team

Flexible and proactive approach to work

Excellent telephone skills

Customer service experience

Knowledge of handling and resolving customer complaints

Proven track record of achieving KPI's and targets

Job description

Title: Sales Advisor

Location: St Asaph Business Park

Hours & days of work: 37.5 hours per week – Monday to Friday 08:00am – 19:00pm.

We are also looking for part time roles; there may be a requirement to take part in a rota for part time hours on Saturday.

Salary: £24,003 per annum (incentives included).

About the Role

You will be working remotely as part of a positive and exciting Sales team, where you will consultatively sell a range of GreenThumb products and services.

You will respond to inbound enquiries and make outbound calls, potentially including cold calling.

Ensure an ethical approach to customers is always taken.

Be passionate about the quality of work you deliver, be self‑motivated to exceed goals.

Main Duties of the Role

• Work collaboratively as a team to ensure all KPIs and targets are met.
• Communicate with existing and cancelled customers in an omni‑channel contact centre environment including inbound/outbound calls, emails, and webchat.
• Ensure campaign and productivity targets are met by taking ownership of your own performance.
• Practice and promote ethical selling.
• Use objection handling and negotiation skills to promote additional products to help customers achieve a wonderful looking lawn.
• Become a subject matter expert.
• Keep the customer at the centre of everything you do.
• Support company growth by providing a first‑class new customer journey.
• Identify opportunities and introduce customers to our fantastic products and services.
• Promote and implement our Direct Debit schemes.
• Act as an ambassador for GreenThumb when representing and promoting the company.
• Handle all calls in a professional, prompt, courteous manner.
• Ensure accurate records are kept and maintained on the GreenThumb database, making clear and concise notes in required fields.
• Provide accurate feedback on any trends in campaigns.
• Always adhere to all GreenThumb policies and procedures.
• Communicate and liaise effectively with all departments to ensure a customer centric approach.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

Benefits

• Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days).
• Medical cash plan.
• Christmas shutdown.
• Free lawn>
• Enhanced paternity & maternity pay.
• Company sick pay.
• 24‑hour employee assistance helpline.
• Store discounts on other retailers.
• Long service awards.
• Employee of the month awards.

Qualifications & Skills

• Good written and oral communication skills.
• Ability to work individually or as part of a team.
• A flexible and proactive approach to work.
• Excellent telephone skills.
• Customer service experience.
• Knowledge of handling and resolving customer complaints.
• Proven track record of achieving KPI's and targets.

If you think you fit the criteria and would like to work for a forward‑thinking business, why not join us? Click “apply” below.

• We want to hear from you!

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