Sales Administrator

Universal Business Team; Derry/Londonderry; On-site; GBP 28,000 - 32,000; Full time

Job summary

A family-run business in Londonderry is looking for a Sales Administrator to provide outstanding customer service and support sales growth. This role involves processing orders, managing customer interactions, and assisting a team of Business Development Managers. Candidates should have strong communication skills, attention to detail, and experience in customer-focused roles. Training on ERP systems will be provided. Salary ranges from £28,000 to £32,000 plus bonus.

Benefits

Excellent bonus opportunities

Supportive team environment

Training and support for growth

Qualifications

• Experience in customer service, administration, or sales support is desirable.
• Ability to thrive in a fast-paced environment.
• Attention to detail and reliability are essential.

Responsibilities

• Answer incoming calls and respond to enquiries with professionalism.
• Process customer orders accurately and efficiently.
• Maintain detailed records of customer interactions.
• Provide expert product advice and support materials.

Skills

Customer-focused

Organisational skills

Problem-solving skills

Communication skills

Tools

ERP systems

Job description

Overview

Are you passionate about delivering outstanding customer service and looking to join a supportive, family-run business with a reputation for excellence? We’re seeking a Sales Administrator to become an integral part of our client’s growing team in Londonderry. This is an exciting opportunity to combine your skills in administration, customer care, and order management in a role where your contribution will truly make a difference.

As a Sales Administrator, you’ll be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations. Your key responsibilities will include:

Customer Service & Communication

• Answer incoming calls and respond to enquiries with professionalism and care.
• Keep customers informed about order status, delivery updates, and any potential delays.
• Resolve issues and complaints promptly, ensuring positive outcomes.
• Provide expert product advice and support materials when needed.

Sales & Growth Support

• Process customer orders accurately and efficiently.
• Deliver quotations and pricing to customers.
• Spot opportunities for upselling and cross-selling to increase value.
• Identify and research new leads for potential opportunities.

Administration & Team Support

• Manage customer returns, demos, special orders, and service requests.
• Maintain detailed records of customer interactions and follow-ups.
• Provide vital administrative support to the team of 7 Business Development Managers.

We’d love to hear from you if you are:

• Customer-focused, with a genuine passion for creating great experiences.
• Organised, proactive, and able to thrive in a fast-paced environment.
• A confident communicator with strong problem-solving skills.
• Experienced in customer service, administration, or sales support (desirable).
• Comfortable using ERP systems (training can be provided).
• Reliable, honest, and a true team player with great attention to detail.

Benefits & Details

• Salary: £28,000 - £32,000 basic plus bonus
• Working hours: Monday – Thursday 8am–4:30pm; Friday 8:00am–3:30pm
• Opportunity to earn an excellent bonus
• Join a well-established, family-run business with a friendly, supportive team
• Opportunity to make a real impact in a varied and rewarding role
• Training and support to help you succeed and grow