SaaS Renewal Strategist

Black Duck Software, Inc.; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading software company located in Northern Ireland is looking for a proactive Renewal Manager to enhance customer retention and maximize revenue. This role involves managing the renewal process for a portfolio of clients, engaging with them 120 days prior to renewal, and preparing renewal quotes using Salesforce. Ideal candidates should have account management experience in a technology or SaaS environment and possess strong communication and negotiation skills.

Qualifications

• Experience in account management, renewals, or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.

Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce.

Skills

Account management

Customer success

Communication skills

Negotiation skills

Analytical mindset

Collaboration

Tools

Salesforce

Clari

Job description

A leading software company located in Northern Ireland is looking for a proactive Renewal Manager to enhance customer retention and maximize revenue. This role involves managing the renewal process for a portfolio of clients, engaging with them 120 days prior to renewal, and preparing renewal quotes using Salesforce. Ideal candidates should have account management experience in a technology or SaaS environment and possess strong communication and negotiation skills.