SaaS IT Support Engineer – 1st Line (Desktop & Apps)

RecruitmentRevolution.com; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading SaaS company in the UK is seeking a 1st Line IT Support Engineer to join their team. The role involves providing first-line support, engaging with clients on the vending management software, and ensuring an exceptional customer experience. The ideal candidate has strong communication skills and experience in a customer-facing IT environment. This full-time position offers a competitive salary and hybrid working options.

Benefits

25 days holiday plus bank holidays

Competitive salary and benefits package

Opportunities for professional growth

Qualifications

• Experience in a customer-facing IT office environment or software support role.
• Proven ability to proactively address customer concerns and exceed expectations.
• Strong written and verbal communication skills.

Responsibilities

• Respond to first-line support queries from customers using the company’s software.
• Provide accurate and customer-focused responses.
• Assist customers with advanced software support enquiries.

Skills

Customer Service

First Line Support

Excellent Communication

Software Testing

Software Support

Client Management

Education

A-Level or equivalent in English, Maths or IT

Tools

Microsoft Applications

SQL Server

Android

Job description

A leading SaaS company in the UK is seeking a 1st Line IT Support Engineer to join their team. The role involves providing first-line support, engaging with clients on the vending management software, and ensuring an exceptional customer experience. The ideal candidate has strong communication skills and experience in a customer-facing IT environment. This full-time position offers a competitive salary and hybrid working options.