SaaS Implementation & Adoption Lead

DoorDash; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading food delivery service in the UK is seeking an Implementation Partner to help new clients configure and launch their platform effectively. You will manage onboarding activities, tailoring solutions to individual client needs, and guide them through project implementations. The ideal candidate has at least 2 years of SaaS or hospitality tech experience, strong problem-solving skills, and thrives in a fast-paced environment, contributing to successful client relationships. This role promotes collaborative work across teams.

Qualifications

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Experience in project management and keeping things on track.
• Thrives in fast-paced, startup environments.

Responsibilities

• Lead onboarding activities including training and configuration.
• Manage multiple implementation projects at once.
• Tailor platform solutions to meet client needs.
• Guide clients as a product expert.
• Collaborate across teams for smooth handoffs.

Skills

Customer-facing roles (SaaS or hospitality technology)

Clear and confident communication

Detail-oriented

Strong critical thinking and problem-solving

Project management

Collaborative teamwork

Job description

A leading food delivery service in the UK is seeking an Implementation Partner to help new clients configure and launch their platform effectively. You will manage onboarding activities, tailoring solutions to individual client needs, and guide them through project implementations. The ideal candidate has at least 2 years of SaaS or hospitality tech experience, strong problem-solving skills, and thrives in a fast-paced environment, contributing to successful client relationships. This role promotes collaborative work across teams.