SaaS Customer Success Engineer – Hybrid Edinburgh

AJ Connect; City of Edinburgh; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading technology recruitment firm is seeking a Customer Support Engineer (SaaS) based in Edinburgh, Scotland. This permanent, full-time role involves providing exceptional customer support through live chat and screen share sessions while helping users navigate the SaaS platform. Candidates should possess strong communication skills and a background in IT or Computer Science. The position allows for hybrid working, offering flexibility in the working environment and focuses on contributing to customer success.

Benefits

Hybrid working model

Health benefits

Training and coaching opportunities

Qualifications

• Self-motivated and proactive team player.
• Experience in SaaS and technical consulting roles preferred.
• Familiarity with CRM platforms and data structures is a plus.

Responsibilities

• Provide customer support via live chat, tickets, and screen sharing.
• Troubleshoot technical issues and create support documentation.
• Collaborate closely with team members to improve customer satisfaction.

Skills

Excellent writing and communication skills

Problem-solving skills

Technical support experience

Customer service orientation

Adaptability

Education

Degree in Computer Science or IT-related field

Tools

Intercom

Atlassian Jira

GSuite

Zoom

Job description

A leading technology recruitment firm is seeking a Customer Support Engineer (SaaS) based in Edinburgh, Scotland. This permanent, full-time role involves providing exceptional customer support through live chat and screen share sessions while helping users navigate the SaaS platform. Candidates should possess strong communication skills and a background in IT or Computer Science. The position allows for hybrid working, offering flexibility in the working environment and focuses on contributing to customer success.