S25-448 ICT Applications Officer Team Leader (LC7)

Lancashire Constabulary; Preston; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A regional law enforcement agency in the UK is seeking a dedicated individual to manage their ICT Application Officers. The role involves improving ICT applications for better user experience, and comes with generous annual leave, a local government pension scheme, and health and wellbeing support. Candidates must have a willingness to obtain ITIL certification and possess GCSE Maths and English. Additional benefits include flexible working options, discounts, and access to on-site facilities.

Benefits

Generous Annual Leave: 25-31 days plus 8 bank holidays

Local Government Pension Scheme

Health & Wellbeing Support

Discounts & Savings: Blue Light Scheme

On-site gym

Flexible Working Options

Qualifications

• Understanding of Health & Safety, Equality, Data Protection, and relevant legislation.

Responsibilities

• Manage a team of ICT Application Officers to deliver user support.
• Work closely with internal teams and suppliers for collaboration.
• Champion continuous improvement of ICT applications.
• Assist with system upgrades or issues outside core hours.

Skills

Interrogate systems

Produce reports

Data analysis

Education

ITIL Foundation

GCSE Maths & English or equivalent

Job description

Responsibilities

• Lead and Inspire: Manage a team of ICT Application Officers, ensuring they deliver exceptional support to users across the organisation.
• Collaborate and Represent: Work closely with internal teams, partners, and third‑party suppliers, representing the Applications Team at key meetings.
• Drive Innovation: Champion continuous improvement of ICT applications to enhance business processes and user experience.
• Provide On‑call Support (as required): Assist with system upgrades or technical issues outside core hours.

AI usage guidance for applicants

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Qualifications

• ITIL Foundation or willingness to obtain it.
• GCSE Maths & English (or equivalent).

Technical Skills

• Ability to interrogate systems and produce accurate reports, including graphs and statistics, to inform decision‑making.

Knowledge

• Understanding of Health & Safety, Equality, Data Protection, and relevant legislation.

Benefits & Perks

• Generous Annual Leave: 25‑31 days (role dependent) plus 8 bank holidays (pro‑rata).
• Local Government Pension Scheme with contributions from 5.5% to 12.5% based on salary.
• Family‑Friendly Policies: Maternity, paternity, and adoption leave entitlements.
• Health & Wellbeing Support: Access to Welfare Officers, Counselling, Physiotherapy, and Mental Health Peer Supporters.
• Discounts & Savings: Blue Light Scheme for retail discounts.
• Fitness & Lifestyle: On‑site gym at HQ and cycle‑to‑work scheme.
• Flexible Working: Hybrid/agile options (role dependent).
• Additional Benefits: Sick pay provisions and union membership options.

Further details of the requirements and duties of the post can be found on the attached Role Profile.