RTA Litigation Claims Handler

Direct Line; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading UK insurance provider seeks a Road Traffic Accident (RTA) Litigation Claims Handler in Leeds. You'll handle a caseload from inception to conclusion, providing clients with high-quality service and legal advice. This role requires claims handling experience and effective client engagement. Enjoy a hybrid work model and a salary up to £30,000 per annum, alongside comprehensive benefits including generous holidays and an employer-contributed pension.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Health and Dental insurance options

EV car leasing scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Previous experience with Official Injury Claim (OIC) and Fast Track RTA claims handling preferred.
• Knowledge of OIC and MOJ Pre Action Protocol advantageous.
• Ability to engage effectively with clients.

Responsibilities

• Ensure clients receive high-level customer service and correct legal advice.
• Achieve personal and department-wide targets while adhering to service level agreements.
• Support departmental development through continuous improvement initiatives.

Skills

Claims handling experience

Engagement with clients

Target-oriented work attitude

Job description

About Us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of the team or thinking about joining us, you'll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life's toughest moments. It's a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you're ready for the challenge.

A fantastic opportunity has become available within DLG Legal Services, as a Road Traffic Accident (RTA) Litigation Claims Handler. Reporting to Dispute Resolution Team leader, you will handle a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

Responsibilities

• Ensure clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
• Achieve personal and department wide targets whilst adhering to our service level agreements - demonstrating our values and customer ethos.
• Support the strategic development of the department and firm by improving our clients\' experience through continuous improvement initiatives.

Qualifications

• Previous Official Injury Claim (OIC) and Fast Track RTA claims handling experience with Personal injury within an insurance company or law firm environment is preferred
• Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous
• Able to engage effectively with clients
• Happy to work towards targets

Salary

Up to £30,000 per annum (Depending on experience)

Hours

35 hours (Monday – Friday, 9am-5pm)

Hybrid Working

Our hybrid model offers a 'best of both worlds' approach. When you\'ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. This role would be based out of our Leeds office.

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.