Rotational Clerical Officer | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust; Hyde; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare organization is seeking a Rotational Clerical Officer to provide clerical support across various community clinics. The ideal candidate will have administration experience, a customer-focused attitude, and a valid driving license for multi-site coverage. This position offers flexible working arrangements, generous leave, and other benefits.

Benefits

Flexible working

NHS Pension Scheme

Gym discount

Free bicycle loan scheme

Qualifications

• Administration experience is essential; ability to undertake a full range of clerical tasks.
• Ability to deal with the general public and demonstrate a positive approach to customer care.
• Current valid driving license and access to a car are essential due to multi-site coverage.

Responsibilities

• Provide full clerical support to Health Care Professional teams based in community settings.
• Act as the first point of contact for all community service users.
• Work within localities as part of a team, and also without direct supervision.

Skills

Administration experience

Positive customer care approach

Ability to deal with the general public

Job description

Overview

Rotational Clerical Officer – Band 2, 37.5 hours – Permanent post. We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all locality sites, providing full clerical support to Health Care Professional teams based within community clinics.

Community clinics currently operate between 8.00am and 8.00pm, Monday to Saturday. The role requires coverage across all clinic sites (Glossop to Hyde to Ashton to Denton & Droylsden) dependent on service requirements. Therefore, being a car driver is essential. This role will be working within the Community Administration service for Tameside and Glossop Integrated Care Organisation, which covers 14 sites across the Tameside & Glossop boroughs providing community services to local patients.

To provide a welcoming and professional first impression for patients/Healthcare Professionals on arrival at community clinic reception desks, whether front facing or via telephone, to ensure they receive an excellent customer service experience.

Responsibilities

• Provide full clerical support to Health Care Professional teams based in community settings.
• Act as the first point of contact for all community service users, handling enquiries in person, by phone or by email in a professional, efficient and courteous manner.
• Work within localities as part of a team, and also without direct supervision to ensure the smooth running of clinics. Provide administrative cover across all locality sites.
• Cover across all clinic sites as required by service demands.

Requirements / Qualifications

• Administration experience is essential; ability to undertake a full range of clerical tasks.
• Ability to deal with the general public and demonstrate a positive approach to customer care.
• Current valid driving licence and access to a car are essential due to multi-site coverage.

About the Trust and Values

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide services both within the hospital and across the community for adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

Diversity and Inclusion

We believe that the best organisations reflect the communities they serve. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. We would particularly welcome applications from Black, Asian & Minority Ethnic candidates, LGBTQ+, and Disabled people within underrepresented communities.

Benefits

Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and more.

Application process and documents

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience, and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 15 Sep 2025.