Rota Coordinator and Patient Access Administrator

NHS; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider is seeking a Rota Coordinator and Patient Access Administrator to manage the electronic rota for medical staff and ensure efficient patient access coordination. The ideal candidate will have strong organizational skills, experience in administrative roles within the NHS, and proficiency in Microsoft applications. This full-time position is based at the Royal Alexandra Children's Hospital in Brighton.

Qualifications

• Experience in a similar administrative position.
• Extensive knowledge of administrative systems and IT software.
• Experience of electronic rostering systems.

Responsibilities

• Maintain a high-quality electronic rota for medical staff.
• Ensure full on-call rota cover.
• Support the management of patient access roles.

Skills

Organizational skills

IT skills

Communication skills

Education

NVQ Level 3 or Diploma

GCSE English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

University Hospitals Sussex NHS Foundation Trust (279)

Rota Coordinator and Patient Access Administrator

The closing date is 02 December 2025

An exciting opportunity has arisen for to work within the Patient Access Team, based at the Royal Alexandra Children's Hospital in Brighton.

We are seeking a capable and enthusiastic person to work in conjunction with the other Rota Co-ordinator to ensure the maintenance of a high-quality, effective and flexible centralised electronic rota for medical staff across sites ensuring efficient functioning of the Directorate medical cover.

The successful candidate will ensure full on-call rota cover, escalating any uncovered shifts, and review the rotas and processes on an on-going basis. You will use monitoring systems for the collection, recording and use of annual, sickness, educational and professional leave for medical staff. You will also be involved in training and development on the rota and co-ordinating the cancellation of clinical duties/organising locum cover.

You will work in close collaboration with consultants, nursing staff and the operational management team to support the management of the outpatient waiting lists and recording of activity for the service. Working closely with the Patient Access Manager you will ensure compliance with BSUH Trust Patient Access Policy and 18-week referral to treatment and cancer waiting time targets.

Excellent organisational and solid IT skills are essential to ensure the rota for medical staff is up to date, accurate and disseminated electronically.

Job responsibilities

• Maintain a high-quality, effective and flexible centralised electronic rota for medical and ANNP staff across Royal Alexandra Children's Hospital & Princess Royal Hospital, ensuring efficient Directorate medical cover.
• Support the Directorate team with patient access roles across all departments and wards, including supporting the 18‑week RTT (referral to treatment) targets.
• Provide technical support for rota management and engage in discussions regarding improvements and amendments.
• Ensure the rota is up to date, accurate and disseminated electronically; review rotas and processes on an on-going basis and establish systems for ease of access and planning.
• Ensure full on-call rota cover, escalating uncovered shifts, setting up early‑warning systems for missing cover and monitoring fair internal cover during absences; offer advice and support to consultants on rota production.
• Use monitoring systems for the collection, recording and use of annual, sickness, educational and professional leave for medical staff.
• Support the induction process for new staff members, ensuring they understand rota systems and scheduling expectations.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered.

Person Specification

• NVQ Level 3 or Diploma or equivalent experience demonstrated in a similar post.
• GCSE English and Maths.
• Extensive and demonstrable knowledge and experience of the full range of administrative systems, IT software programmes to include all Microsoft application (Word, Excel, Access, Email).
• Experience of electronic rostering systems.
• Experience of working in the NHS in administrative or clerical roles.

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles.
• Evidence of having undertaken own development to improve understanding of equalities issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)