Room Service WaiterWaitress

AccorHotel; Greater London; On-site; GBP 11,000 - 13,000; Part time

Job summary

A luxury hotel chain in the UK is seeking an In-Room Dining Waiter/Waitress to lead in delivering exceptional service. Responsibilities include ensuring prompt delivery of food, responding to guest inquiries, and maintaining a thorough knowledge of the menu. Candidates should have experience in luxury hospitality, be detail-oriented, and have excellent communication skills. There’s a competitive compensation package and various employee benefits offered by the hotel chain.

Benefits

Competitive compensation package including service charge and annual bonus

Free stays in the UK or Ireland

Employee benefit card for discounted rates

Complimentary meals while on duty

Exceptional training and development opportunities

Employee assistance program with 24/7 GP access

Qualifications

• Previous experience in a similar role in a luxury hotel or fine dining environment is preferred.
• A passion for hospitality and delivering exceptional service.
• Impeccable grooming and communication skills.
• Excellent attention to detail and a proactive attitude.
• Eligibility to work in the UK (we are unable to sponsor for this role).
• Ability to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Deliver food and beverages to guest rooms efficiently and with precision.
• Provide a warm personalised experience anticipating guest needs.
• Handle guest inquiries and special requests professionally.
• Assist with setup and clearing of trays, trolleys, and service stations.
• Liaise with the kitchen to coordinate orders and special instructions.
• Maintain in-depth knowledge of the menu including dietary options.

Skills

Hospitality

Attention to detail

Communication skills

Job description

As an In-Room Dining Waiter / Waitress you will be the face of our room service. You will ensure every order is delivered promptly, beautifully presented and served with genuine warmth and attention to detail upholding the highest standards of luxury hospitality.

Key Responsibilities

Deliver food and beverages to guest rooms efficiently and with precision ensuring impeccable presentation and service.

Provide a warm personalised experience anticipating guest needs and going above and beyond to exceed expectations.

Handle guest inquiries and special requests professionally and promptly.

Assist with the setup and clearing of trays, trolleys and service stations maintaining cleanliness and order at all times.

Liaise with the kitchen and other departments to coordinate orders and special instructions smoothly.

Maintain in-depth knowledge of the menu including dietary options and preparation details.

Ensure compliance with all hygiene safety and hotel policies while representing the brand with elegance and professionalism.

Qualifications

Previous experience in a similar role in a luxury hotel or fine dining environment is preferred.

A passion for hospitality and delivering exceptional service.

Impeccable grooming and communication skills.

Excellent attention to detail and a proactive attitude.

Eligibility to work in the UK (we are unable to sponsor for this role).

Ability to work flexible hours including evenings, weekends and holidays.

Additional Information

• Competitive compensation package including service charge and annual bonus of £13,000 per year.
• Free stays in the UK or Ireland (4 nights / year). Create unforgettable memories with your loved ones.
• Employee benefit card: discounted rates at Accor properties worldwide.
• Sofitel experience: enjoy a luxurious night at our hotel complete with a delightful breakfast.
• Complimentary meals while on duty.
• Special rates in F&B rooms & spa. Treat yourself to luxury at unbeatable prices.
• Be part of the largest hospitality group in Europe.
• Exceptional training and development opportunities through the apprenticeship program.
• Global growth opportunities.
• Employee assistance program with 24/7 GP access. Your well-being is our priority.
• Social events and activities.

Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of well‑being initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.