Room Attendant

Eclipse Hotels Group; West of England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group is seeking a Room Attendant for its Holiday Inn Bristol City Center. The role involves servicing and cleaning guest bedrooms to ensure high cleanliness and comfort. Responsibilities include changing linen, mopping floors, and reporting defects. Benefits include discounted hotel stays, health plans, and complimentary meals. Join a passionate team dedicated to excellence in service.

Benefits

Discounted Hotel Rooms at 5000+ IHG Hotels worldwide

Employee Assistance and Welfare Program

Health Plan

Life Insurance

Cashback and discounts on leading high street retailers

Complimentary Meals on duty

Responsibilities

• Service and clean guest bedrooms.
• Ensure rooms are cleaned to standard by end of shift.
• Change bed and bathroom linen.
• Mop and clean bathroom and bedroom floors.
• Replenish courtesy items in all rooms.
• Complete non-daily tasks such as flipping mattresses.
• Report defects or maintenance issues.
• Assist colleagues in Housekeeping Team when needed.

Job description

Overview

Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and EasyHotel, located across the UK, Europe, and the Caribbean.

An excellent opportunity has arisen for a Room Attendant at Holiday Inn Bristol City Center. You will have the opportunity to join a developing employer who has the passion and drive to deliver first‑class service and a quality employee experience. Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens.

Responsibilities

• Service and clean our guest bedrooms (whether this be full departure clean, or a pull up for a current in‑house guest).
• Ensure that all your allocated rooms are cleaned to standard before the end of your shift.
• Change bed & bathroom linen.
• Mop and clean our bathroom & bedroom floors, cleaning & wiping surfaces.
• Ensure that all mirrors and internal windows are clean and free of debris & grease.
• Replenish any of our courtesy items in all rooms. This also includes any bathroom amenities.
• Complete non‑daily tasks such as flipping mattresses, cleaning curtains, high dusting as and when required.
• Report any defects, maintenance or repairs within guest rooms as soon as possible on the hotel’s maintenance recording system.
• Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Supervisor.
• Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.
• Record and store any of our guests' items that have been left behind or lost.

Benefits

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.