Room Attendant

Hilton Grand Vacations; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a Full Time Room Attendant. The role involves cleaning guest rooms, managing requests, and ensuring high customer satisfaction. Ideal candidates will possess a positive attitude and good communication skills, with a commitment to delivering excellent service. Experience in housekeeping is an advantage. The company offers benefits such as staff accommodation and a leisure club membership.

Benefits

Free Leisure Club Membership

Go Hilton Team Member travel programme

Denplan

Perks at Work and LifeWorks employee programmes

Staff accommodation

Qualifications

• Experience in a similar position is advantageous.
• Ability to manage guest requests efficiently.
• Adherence to health and safety legislation.

Responsibilities

• Clean guest bedrooms and bathrooms.
• Manage guest requests in a timely and efficient manner.
• Ensure all equipment is in working condition.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Ability to work independently

Flexibility and reliability

Job description

Full Time Room Attendant - 39 hours per week

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

Benefits

• Free Leisure Club Membership
• Go Hilton Team Member travel programme – (hotel discounts for team members, family and friends)
• Denplan
• Perks at Work and LifeWorks employee programmes
• Staff accommodation – ensuite rooms available.

What are we looking for?

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable
• Experience in a similar position (advantageous)