Room Attendant

IHG; United Kingdom; On-site; GBP 27,000; Full time

Job summary

A global hotel company is seeking a Room Attendant to ensure guest rooms meet high standards of cleanliness and presentation. This role offers 32 or 40 hours per week, with a pay rate of £12.60 per hour. Responsibilities include preparing rooms for guests and collaborating with the Front Office team. The position comes with various perks, including complimentary hotel stays and training opportunities. Applicants must have a passion for guest satisfaction and be willing to contribute positively to team dynamics.

Benefits

Complimentary stay for you and a guest

Generous discounts at F&B outlets

Extensive training and career progression

Wagestream financial wellbeing app

Meals during shifts

28 days holiday annually

Enhanced family leave

Mental Health support

Taxi subsidy for late shifts

Sick pay and life insurance

Hotel and restaurant discounts

Refer a Friend programme

Qualifications

• Experience working within Cleaning or Housekeeping would be beneficial.
• Ability to work independently and meet time deadlines.
• Passionate about delivering excellent guest experiences.

Responsibilities

• Provide guests with a pristine room and meet health standards.
• Work at pace to ensure rooms are ready for guests.
• Communicate regularly with the Front Office team.

Skills

Cleaning experience

Fast-paced work ability

Guest experience focus

Can-do attitude

Team collaboration

Job description

A fantastic opportunity for a Room Attendant to join our team at Kimpton Charlotte Square!

• We are looking for Room Attendants that are available to work any 4 or 5 days out of the week (so flexibility is a MUST for this role), on a 32 or 40-hours per week contract.

• You will earn £12.60 per hour – equal to £26,208.00 salary

You can check out our instagram page to have a look at @kimptoncharlottesquare !

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Room Attendant:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Enhanced Family Leave (you can ask more details at the interview).
• Mental Health First Aiders on Duty and access to Employee Assistance Programs.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Room Attendant, your main duties and responsibilities will be providing guests with a pristine room, meeting health and safety standards and working at pace to ensure rooms are ready for our guests to start checking into. Greeting guests with a friendly manner and communicating regularly with our Front Office team.

To succeed as a Room Attendant, you will need:

• Experience working within Cleaning or Housekeeping would be beneficial
• Ability to work independently, working to time deadlines and at a fast pace
• Passionate about delivering excellent Guest experiences and going the extra mile to ensure that they are met with a room that WOWs them
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Room Attendant!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.