Room Attendant

Burlington Hotel; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Newcastle upon Tyne is seeking a Room Attendant to ensure immaculate cleanliness of guest rooms and public areas. You'll be responsible for maintaining five-star standards while providing excellent guest service. The ideal candidate is detail-oriented and professional, with a positive attitude to create unforgettable experiences for guests. Join our team and shine in the spotlight, ensuring every guest feels valued and cared for.

Qualifications

• Excellent attention to detail, ensuring all areas are clean and meet five-star standards.
• Ability to respond to guest requests promptly and courteously.
• Flexibility and professionalism in various situations.

Responsibilities

• Perform daily cleaning and maintenance of guest rooms and public areas.
• Respond to guest requests while maintaining high standards of service.
• Ensure housekeeping trolleys and storage areas are organized and well-maintained.

Skills

Attention to detail

Guest service

Flexibility

Job description

Job Title: Room Attendant
Department: Housekeeping
Reporting to: Housekeeping Manager / Assistant Housekeeping Manager

Key Responsibilities

1. ROOM & PUBLIC AREA CLEANLINESS

• Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight.
• Replenish every essential: toiletries, towels, stationery, and minibar.
• Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
• Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.

1. GUEST SERVICE & PROFESSIONALISM

• Respond to guest requests with promptness and courtesy, upholding five-star standards while ensuring privacy, dignity, and security.
• Stay in character with professionalism and discretion, following company procedures and lost-and-found protocols to ensure a flawless performance.

1. PRESENTATION & BRAND STANDARDS

• Prepare every room to five-star standards, from flawless set-up and amenities to those special finishing touches that make the scene unforgettable.
• Keep the production seamless behind the curtain: Report linen, inventory, or damaged items promptly, ensuring the show goes on.
• Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.

1. HEALTH, SAFETY & COMPLIANCE

• Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.

1. PRODUCT & LOCAL KNOWLEDGE

• Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.

The Room Attendant is a star behind the scenes, combining stamina, precision, and discretion to deliver flawless luxury service while enhancing the hotel’s reputation. Flexibility, professionalism, and a positive attitude create unforgettable guest experiences.

The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!