Room Assistant

Village Hotels - Newcastle - Housekeeping; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality chain in Newcastle upon Tyne is seeking a Housekeeper to ensure the highest cleanliness standards in hotel rooms. The ideal candidate will be detail-oriented, efficient, and a team player who enjoys contributing to a fun atmosphere. Responsibilities include maintaining room standards and exceeding guest expectations. This role offers a variety of benefits including health membership, discounted stays, and flexible working hours, making it an exciting opportunity to grow within a dynamic team.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount at Starbucks

Access to well-being programmes

Company Pension scheme

Life Insurance

Qualifications

• Always looking to exceed expectations and make experiences personal.
• Able to work fast and efficiently without compromising standards.
• Relish responsibility and own performance for customer satisfaction.

Responsibilities

• Ensure cleanliness and organization in hotel rooms.
• Work closely with housekeeping teams to meet standards.
• Deliver exceptional service that exceeds guest expectations.

Skills

Attention to detail

Teamwork

Customer service

Efficiency

Job description

Our Housekeeping team play a critical role in making sure our guests are wowed when they walk in to one of our fabulous hotel bedrooms. For us, cleanliness is key and we look for Housekeepers that leave no pillow unturned, no draw unchecked and no bed creased. Our hotel housekeeping teams are full of fun, energetic people who always look to go one step further.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&C’s apply based on your contract

What we need from you

• Always looking to go one step further and exceed expectations.
• Enjoys learning about our guests to make their experience personal.
• Able to work fast and efficiently without compromising on standards.
• Have a good eye for detail.
• Able to work as part of a team and create great relationships with other departments.
• Relish the responsibility and truly own your performance, getting a real buzz from our success and customer satisfaction.
• An infectious smile and an awesome personality!

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed