Roadspace Administrator

Coyle Personnel Plc; Potters Bar; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an Administrative Support Specialist for the Road Space bookings team. The role involves maintaining records, processing bookings, and managing stakeholder communications. Previous administrative experience is essential, along with strong IT skills and organization abilities. The position allows for remote work post-training, emphasizing the need for candidates who can handle a fast-paced environment. Applicants should be prepared to work from the Dartford or South Mimms office during initial training.

Qualifications

• Prior experience in an administrative support role with a focus on system knowledge.
• Strong written communication abilities and capability to manage emails.
• Experience working in a fast-paced environment handling large amounts of information.

Responsibilities

• Provide comprehensive administrative support to the Road Space bookings team.
• Maintain accurate records and process road space bookings.
• Liaise with internal teams and external stakeholders for effective communication.

Skills

Administrative support

Data input

Email management

Strong communication skills

Organisation skills

Tools

NOMS

NEMS

Excel

Word

Job description

The role will provide comprehensive administrative support to the Road Space bookings team for the M25 motorway. The postholder will assist with maintaining accurate records, processing road space bookings, managing communications and the supporting the team with stakeholder interactions and compliance obligations.

Training will be provided, however it is essential that the postholder has previous administrative experience including data input and email management. Familiarity with IT systems and reporting is essential, as well as strong organisation and communication skills.

Day-to-day accountabilities:

Administrative support:

• Process and maintain accurate records of road space bookings using NOMS and NEMS systems.
• Input cone times and cancellations in relevant systems.
• Assist with the tracking and management of Time Scale Waivers (TSW) documentation and associated change control processes.
• Monitor and maintain the Road Space inbox, answering emails and escalating queries as required.
• Assist with the processing of permits and TMAN applications.
• Update and manage cancellations, ensuring compliance with timelines and procedures.

Stakeholder Liaison:

• Liaise with internal teams, external stakeholders and local authorities, ensuring clear communication and resolution of queries.
• Support Road Space coordinators in stakeholder discussions and data collection efforts.
• Process and respond to stakeholder feedback, escalating issues to appropriate teams.

Compliance and Coordination:

• Assist with processing maintenance work bookings and advance planning for diversions.
• Support compliance with contractual obligations through accurate record-keeping and reporting.

Team Collaboration:

• Provide support to Road Space coordinators by managing routine tasks to free up resources for more complex planning activities.
• Assist with meeting organisation, including scheduling, preparing materials and taking minutes.
• Provide administrative assistance to other business areas during peak workloads or absences.

THIS IS NOT A BASIC ADMIN ROLE- receptionists/call handlers etc will not be suitable for this role.

Additional Requirements:

• Admin support but system based knowledge needed
• Written communication
• Word excel
• Email communication
• Deal with a lot of info at once - fast pace environment
• Map knowledge- desirable
• Previous System Admin role experience

Location:

Can be based at Dartford or South Mimms office, however the postholder will need to be able to travel to South Mimms during the initial training period (8 weeks). The postholder will be able to work from home 2 days per week once training is completed. No annual leave within the 8 week training period (apart from Christmas shutdown).

If you are interested, please apply online or call Coyles on 01245254710.