Roadside Patrol

Direct Line Group Careers; Godalming; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading employer in vehicle assistance is seeking a dedicated individual to provide technical support and customer service. This role requires a current driving licence, and experience in vehicle repair is preferred. The company offers a starting salary of £37,000, with OTE up to £44,000 and a range of benefits including a 9% pension and discounts on insurance. Join a supportive team focused on customer satisfaction and work-life balance.

Benefits

9% employer contributed pension

50% off insurance and free breakdown cover

Optional Health and Dental insurance

EV car scheme

Generous holidays

Employee discounts

Qualifications

• To be 21 years or over for insurance purposes.
• A current Category B driving licence is necessary.
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience of lone working is desirable.

Responsibilities

• Diagnose problems with vehicles and resolve them to assist customers.
• Utilize a full kit to help customers get back on the road.
• Collaborate with the dispatch team to improve customer claims.

Skills

Empathy

Technical knowledge in vehicle repair

Experience in the Motor Repair industry

Ability to work alone

Utilizing up-to-date repair techniques

Health & Safety compliance

Education

NVQ Level 2 or similar in light vehicle maintenance

Job description

Earn up to £44,000 OTE with a £37,000 base salary.

Plus 9% pension, plus Benefits

Green Flag is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. It’s Miles Better.

What you'll be doing

This is a permanent role based around

Slough

Marlow

Reading

Bracknell

Newbury

Basingstoke

Fleet

Aldershot

Guildford

Woking

Godalming

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.

We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customers\' vehicles make getting from A to B that much easier, whether that\'s to do the weekly shop, the school run or to get away on a staycation, it\'s all important, but sometimes our customers need us to get their vehicle back on the road and that\'s where you\'ll come in. You\'ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.

What you'll need

• To be 21 years or over for insurance purposes
• A current Category B driving licence is necessary
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience of the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaboration with dispatch team to improve the customer claims journey.
• Use self-initiative.

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at Green Flag. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you