RMA Technician- Technical Returns Administrator

Resideo; Oldham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company is seeking an experienced RMA Technician for their Fulfillment and Quality team. This role involves evaluating and repairing returned products, supporting process management, and collaborating with cross-functional teams. Candidates should have at least 3 years of relevant electronics experience and strong problem-solving skills. They offer excellent benefits and opportunities for career growth in a fast-paced environment.

Benefits

Excellent company benefits

Pension contribution

Career progression opportunities

Qualifications

• Minimum of 3 years relevant experience in electronics.
• Experience with home automation and entertainment hardware.
• Understanding of networking protocols (Ethernet, Wi-Fi, ZigBee).
• Proven experience in troubleshooting and repairing electronic products.

Responsibilities

• Troubleshoot, test, and repair returned products.
• Ensure all RMA procedures are followed.
• Communicate with internal teams about product status.

Skills

Troubleshooting and testing

Soldering skills

Communication

Attention to detail

Proficiency in Windows, Excel, Word

Education

Technical School or Higher Education

Tools

ERP systems

Schematic diagrams

Job description

ADI Snap One is now looking to recruit an RMA Technician- Technical Returns Administrator to join our Fulfillment and Quality team at our Middleton site. This is a key technical role supporting our returns and repair operations, where precision, problem-solving, and collaboration are essential. We’re looking for someone who thrives in a fast-paced environment, is self-motivated, and enjoys working independently while contributing to team success.

As an RMA Technician, you will be responsible for evaluating, testing, and repairing returned products, supporting root cause analysis, and ensuring accurate processing through our ERP systems. You’ll work cross-functionally with engineering, quality, and fulfillment teams, and play a vital role in maintaining high standards of service and operational excellence.

In return, we offer a competitive base salary, and a comprehensive benefits package — plus the opportunity to grow your career with a global leader in smart home and security technology.

JOB DUTIES

Technical Evaluation & Repair

• Troubleshoot, test, and repair returned products down to component level.
• Perform soldering on through-hole and surface mount components.
• Read and interpret schematic diagrams and follow test procedures.
• Identify operational issues and inconsistencies in returned units.

Process & System Management

• Ensure all RMA procedures are followed, including ERP updates and product disposition.
• Accurately process and document returned products using business resource systems.
• Support Return to Vendor (RTV) processes and internal quality investigations.

Cross-Functional Collaboration

• Partner with fulfillment operators, engineers, and product owners to resolve issues.
• Communicate clearly with internal teams and external dealers regarding product status and defects.
• Assist in training team members and contribute to continuous improvement initiatives.

YOU MUST HAVE

• Minimum of 3 years relevant experience in electronics.

WE VALUE

• Experience with home automation and entertainment hardware (Linux, XML).
• Understanding of networking protocols including Ethernet, Wi-Fi, and ZigBee.
• Technical School or Higher Education. Certification.
• Soldering experience and attention to detail in component-level repair.
• Ability to communicate root cause findings to engineering, tech support, and suppliers.
• Proven experience in troubleshooting and repairing electrical/electronic products.
• Proficiency in Windows, Excel, and Word.

WHAT’S IN IT FOR YOU

• Stable, permanent role working Monday to Friday.
• Excellent company benefits + pension contribution.
• Genuine opportunities for career progression.
• Opportunity to work for a forward-thinking global brand.

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