Rituals Expert — Luxury Retail Lead & Mentor

Rituals; Gretna; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand in Scotland is seeking a Rituals Expert to join their in-store management team. The ideal candidate will possess a customer-service mentality and previous supervisory experience in retail or hospitality. As a Rituals Expert, you will mentor advisors, support team goals, and ensure an exceptional customer experience. This role requires a motivated individual with strong decision-making and problem-solving skills.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.

Responsibilities

• Mentor and support Rituals Advisors.
• Interact directly with customers to ensure an optimal experience.

Skills

Customer-service mentality

Team-player work ethic

Decision making skills

Problem-solving skills

Organised and structured

Job description

A luxury retail brand in Scotland is seeking a Rituals Expert to join their in-store management team. The ideal candidate will possess a customer-service mentality and previous supervisory experience in retail or hospitality. As a Rituals Expert, you will mentor advisors, support team goals, and ensure an exceptional customer experience. This role requires a motivated individual with strong decision-making and problem-solving skills.