Risk Manager - Customer Operations

Capital One; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a Risk Manager in Bristol to support Customer Operations by providing professional risk judgment. The role requires strong analytical and problem-solving skills to develop innovative solutions for risk mitigation. Successful candidates will thrive in a cross-functional environment and work closely with senior leaders. This permanent position offers a hybrid work model and numerous benefits including a pension scheme, bonuses, and opportunities for career development.

Benefits

Pension scheme

Generous holiday entitlement

Private medical insurance

Flexible benefits

Qualifications

• Strong analytical and problem-solving skills to analyze data and mitigate risks.
• Excellent communication skills to articulate complex ideas clearly.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Develop a deep understanding of business strategies and risk profiles.
• Identify and assess the impact of changes in the regulatory environment.
• Analyze data to proactively identify risks and trends.
• Provide guidance on implementing risk management policies.
• Drive improvements in risk management practices.

Skills

Analytical skills

Communication

Influence

Collaboration

Problem-solving

Job description

As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges.

In this role you will lean into your analytical and problem‑solving skills by developing and deploying innovative solutions to mitigate risks and grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order from complexity and uncertainty and enable confident, data‑inspired decision‑making.

It is a role that thrives in a cross‑functional, collaborative environment that values unique perspectives, rewards innovation and challenges the status quo. As an integral member of the team, you will partner closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management.

What You Will Do

• Develop a deep understanding of business strategies, products, services and risk profile.
• Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments.
• Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision‑making.
• Provide guidance and advice to business partners on implementing risk policies and programmes.
• Work collaboratively between risk, compliance, legal and other business support functions.
• Ensure independent escalation of risk management gaps, issues and concerns to business stakeholders, including emerging risks and regulatory focus areas.
• Identify opportunities to improve risk management practices and develop solutions to eliminate waste and deliver an exceptional customer experience.
• Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams.
• Assist Customer Operations during audits and regulatory exams and support key risk mitigation and remediation activities.
• Communicate risk topics to business and functional stakeholders with strong written and verbal communication skills.

What We Are Looking For

• Curious and Analytical – you ask why, explore possibilities and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth‑seeker, mastering data and signals to drive evidence‑based solutions.
• Communicative and Influential – you convey complex ideas concisely and convincingly, adjusting your communication to the audience and presenting to senior leaders.
• Discerning and Deliberative – you navigate uncertainty and risks expertly, steering away from impulsive or ill‑informed decisions.
• Action‑Oriented and Results‑Driven – you take action, try new things, and keep moving forward despite setbacks, keeping the customer at the forefront.
• Up for a Challenge – you relish big, undefined, unfamiliar, and complex problems and have an insatiable appetite for learning and new challenges.
• Collaborative and Team‑Oriented – you value diverse perspectives, seek insights from others, and rally people around a common goal.

Where and how you'll work

Permanent position based in our Nottingham office. A hybrid model allows you to work from the office 3 days a week (Tuesday, Wednesday, Thursday) and from home; flexible arrangements can be discussed.

What’s in it for you

• Work contributing to the roadmap of an organisation committed to transformation.
• Strong career progression and investment in development through Capital One University training programmes and external providers.
• Immediate access to core benefits: pension scheme, bonus, generous holiday entitlement and private medical insurance; flexible benefits include season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
• Open‑plan workspaces with a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms in Nottingham; extra perks in London.

Inclusivity

We partner with organisations including Women in Finance, Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive. Internal networks and support groups you could be involved with:

• REACH – Race Equality and Culture Heritage group focused on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER – network of female associates and allies focusing on developing future leaders, especially for female talent in our industry.