Rider Onboarding Associate

Deliveroo; Greater London; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading food delivery company is seeking a Rider Onboarding Associate (Remote) to enhance the Rider experience and manage onboarding across the UK. This field-based role involves significant travel to conduct in-person sessions, ensuring a sufficient Rider supply in challenging areas, and collaborating with multiple teams. Candidates should have a Bachelor degree or equivalent, possess strong communication skills, and be adaptable to changing conditions. Benefits include travel reimbursement and car allowance.

Benefits

Travel and accommodation expenses covered

Car allowance

Qualifications

• Bachelor degree or equivalent experience in relevant field.
• Self-starter capable of adapting to changes.
• Comfortable working independently and influencing stakeholders.

Responsibilities

• Conduct in-person Rider onboarding sessions across UKI.
• Ensure sufficient Rider supply in challenging areas.
• Collaborate with teams to forecast Rider demand.

Skills

Self-starter attitude

Strong listening and communication skills

Ability to influence stakeholders

Familiarity with GSuite

Communication in Portuguese

Communication in Arabic

Education

Bachelor degree or equivalent experience

Tools

GSuite

Slack

Looker

Salesforce

Job description

Location

London - The River Building HQ

Employment Type

Full time

Department

Deliveroo Cost Center Hierarchy Europe UKI Delivery Operations UKI Rider Content & Engagement UKI Rider Content & Engagement UKI

Rider Onboarding Associate

(Remote)

ROLE:

We're here to give our riders an unparalleled experience. There are thousands of Deliveroo riders in the United Kingdom and Ireland, and as we continue to grow, we work to create a great experience for riders.

The Rider Operations Team is the foundation of our business. One of the most crucial roles they play is with regard to the sourcing and onboarding of our Riders to service the demands of our growing Restaurant, Grocery & Retail Partner, and Customer base.

Deliveroo has experienced tremendous growth in the past year and with this growth have come challenges with ensuring that we always have the right amount of Riders on the roads at the right times and in the right places.

We find Rider supply challenges in multiple locations and for multiple reasons. To solve this problem we are looking for an individual to join our Rider Engagement Team in the role of Rider Onboarding Associate (L2).

As a Rider Onboarding Associate, you will be field based, on the ground, interacting with our Rider applicants directly and contributing to ensuring that our Rider Fleet is always well resourced in all areas and at all times.

RESPONSIBILITIES:

• Field based, on the ground role, remote role with significant travel, ~9 months of the year

• Travel to across UKI as required and carry out in-person Rider onboarding sessions

• Representing the Deliveroo brand and Rider Operations Team at all times

• Ensure supply of Riders in hard-to-supply areas is always sufficient

• Plan effectively for peak / seasonal trading periods to ensure we stay ahead of demand

• Work with the Supply Team to develop ways of working to accurately forecast Rider demand

• Work with the Rider Onboarding Team to evolve and iterate Rider onboarding process

• Become the ‘go-to’ and subject matter expert in all areas of the Rider onboarding process

• Identify and work to resolve ‘paper cuts’ and blocks in systems and processes used

• Work collaboratively with the Content & Engagement Team to add to Rider value proposition

REQUIREMENTS

• Bachelor degree or equivalent experience in relevant space, tech, start up, food aggregator

• A self-starter attitude that’s able to quickly adapt to changing processes and priorities

• Responsible individual comfortable using own initiative and, at times, working solo

• Ability to influence and work with multiple internal and external stakeholders

• An empathetic attitude with strong listening and communication skills, Portuguese / Arabic

• Familiarity with GSuite, Slack, Looker & Salesforce tooling.

• Willingness to travel early, and late, in order to be self-sufficient when in the field.

INCLUDED

• All travel and accommodation expenses will be paid by the company when in the field.

• Car allowance or equivalent

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.