Reverse Logistics Specialist

Oura; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health technology company based in Greater London seeks a Reverse Logistics Manager to drive daily operations and improve customer experiences. Candidates should possess over 5 years of relevant experience and excellent problem-solving, communication, and collaboration skills. The role involves managing KPIs and liaising with the Member Experience team. The company offers wellness benefits and a collaborative environment alongside an Oura ring.

Benefits

Wellness benefit

Collaborative, smart teammates

An Oura ring of your own

Latest equipment of choice

Qualifications

• 5+ years of hands-on reverse logistics experience with post-sales customer expectations.
• Experience diagnosing and resolving order-level issues.
• Strong understanding of country- and region-specific post-sales requirements.

Responsibilities

• Oversee daily operations and drive continuous improvement.
• Manage KPIs and implement corrective actions as needed.
• Serve as the key liaison to the Member Experience team.

Skills

Reverse logistics experience

Problem-solving skills

Communication skills

Collaboration skills

Tools

ERP systems

WMS

EDI systems

Job description

What You will do:

• Daily Operations & Performance Management
• Collaborate with Reverse Logistics partners (3PLs) to oversee daily operations and drive continuous improvement.
• Establish and manage KPIs, implementing corrective actions where needed.
• Reconcile product returns against issued return authorizations.
• Ensure inventory accuracy and compliance with Oura’s inventory management standards.
• Build and Scale the Returns Network
• Ensure Reverse Logistics readiness for all New Product Introductions.
• Recommend return processes that meet country- and region-specific customer expectations and regulatory requirements.
• Identify, recommend, and drive technology and AI-enabled solutions that scale operations and help manage growing complexity.
• Drive Exceptional Customer Experiences
• Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues.
• Develop logistics solutions that elevate the customer experience and reduce the need for MX support.
• Contribute to the development of AI-enhanced MX experiences.

We would love to have You on our team, if You have:

• 5+ years of hands-on reverse logistics experience, with a strong understanding of post-sales customer expectations.
• Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems.
• A strong understanding of country- and region-specific post-sales requirements.
• A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities.
• Excellent communication and collaboration skills to work effectively across internal teams and operational partners.
• Familiarity with customer support channels and the factors that contribute to an outstanding customer experience.
• Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations.

What we offer:

• Wellness benefit
• Collaborative, smart teammates
• An Oura ring of your own
• Latest equipment of choice

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